Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Publicado: 04/06/2015
029/08/2023 -
How do I link tickets to community topics?
Publicado: 19/03/2018
030/06/2023 -
How do I notify a user when their ticket is assigned?
Publicado: 13/09/2023
013/09/2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publicado: 10/06/2014
031/08/2023 -
How do I convert a normal user to an agent?
Publicado: 11/06/2014
031/08/2023 -
How do I generate debug information for a ticket?
Publicado: 18/07/2013
013/09/2023 -
Can tickets be put on hold?
Publicado: 18/11/2001
008/09/2023 -
How can I see which tickets have been resolved by only one agent?
Publicado: 09/05/2018
001/08/2023 -
How can I strip HTML from message content in my report?
Publicado: 13/10/2015
031/08/2023 -
Changing the size of the navigation buttons
Publicado: 04/10/2016
131/08/2023 -
How do I find the ID number of a Deskpro field or other item?
Publicado: 13/10/2015
031/08/2023 -
How can I specify a sub-status in stats?
Publicado: 19/03/2019
031/08/2023 -
Querying Custom Fields
Publicado: 24/06/2019
031/08/2023 -
I'm having trouble making a custom report retrieve phone numbers
Publicado: 13/10/2015
031/08/2023 -
Unified login with JSON Web Token standard
Publicado: 14/11/2014
031/08/2023 -
I'm having trouble with the subject of reminder emails
Publicado: 02/11/2015
031/08/2023 -
Is there a way to CC: someone into a ticket?
Publicado: 23/09/2014
031/08/2023 -
I don't want to show the author for Knowledgebase articles
Publicado: 12/02/2016
131/08/2023 -
I don't want to show the author of Knowledgebase articles
Publicado: 17/10/2016
031/08/2023 -
How do I prevent a specific agent being assigned tickets?
Publicado: 02/03/2017
031/08/2023 -
How do I create a welcome message for my portal?
Publicado: 08/08/2016
031/08/2023 -
How do I change the welcome message for different usergroups?
Publicado: 26/08/2016
031/08/2023 -
What are the cookies that Deskpro uses?
Publicado: 05/09/2018
031/08/2023 -
How do I make tasks visible to certain agents, teams or departments?
Publicado: 11/05/2018
031/08/2023 -
I'm having trouble getting JIRA-related triggers to work
Publicado: 07/01/2015
031/08/2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Publicado: 02/06/2014
031/08/2023 -
How can my users view & manage their tickets within the portal?
Publicado: 28/02/2019
031/08/2023 -
8. Create your first knowledgebase article
Publicado: 17/08/2023
019/09/2023 -
How can I export my tickets?
Publicado: 07/05/2015
031/08/2023 -
Removing 'Change Password' from the User Profile
Publicado: 16/11/2016
031/08/2023 -
The Portal Editor won't load
Publicado: 22/07/2015
031/08/2023 -
How do I set a default department for tickets submitted via the user portal?
Publicado: 08/08/2016
031/08/2023 -
How do I customize the text that appears on my portal?
Publicado: 09/09/2014
031/08/2023 -
I'm having trouble with agents not receiving SMS alerts
Publicado: 05/09/2014
031/08/2023 -
What are the different interfaces within Deskpro?
Publicado: 08/09/2014
031/08/2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Publicado: 30/05/2014
031/08/2023 -
How do I change the logo on the agent login screen?
Publicado: 10/06/2015
031/08/2023 -
How do I remove chat from the user portal but offer chat on a different site?
Publicado: 18/08/2016
031/08/2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Publicado: 29/07/2014
031/08/2023 -
I'm having trouble with an error: "Error with your forwarded email"
Publicado: 05/11/2012
031/08/2023 -
Can I send SLA notifications to a Slack channel?
Publicado: 04/10/2019
031/08/2023 -
Adding tasks to tickets with triggers
Publicado: 15/10/2019
031/08/2023 -
Adding a background image to the user portal
Publicado: 01/11/2016
031/08/2023 -
How do I add a custom favicon to the user portal?
Publicado: 16/11/2016
031/08/2023 -
How can I make agents record a solution for each ticket?
Publicado: 13/10/2015
031/08/2023 -
How do I make guides or knowledgebase articles only visible to agents?
Publicado: 05/04/2018
024/08/2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Publicado: 04/05/2016
024/08/2023 -
How can I set different SLA response times for weekdays and weekends?
Publicado: 13/01/2015
024/08/2023 -
Why can't I add a custom ticket status?
Publicado: 22/05/2014
007/09/2023 -
Hide Option to Upload Image
Publicado: 07/12/2018
024/08/2023