Deskpro Support

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Deskpro Legacy

How do I change the number of news posts shown on the portal home page?

Ben Henley

31/08/2023
How do I update my portal to the latest version?

Ben Henley

16/08/2023
How do I install the Messenger widget in Wordpress?

Lauren Cumming

25/05/2023
How can I further customize my chat widget?

Lauren Cumming

16/08/2023
How can I receive text alerts populated with ticket information?

Benedict Sycamore

31/08/2023
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

25/05/2023
Updating to the New Email Templates Editor

Emily Booth

25/05/2023
Updating to the Help Center Theme

Grace Howlett

10/02/2025
Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

25/05/2023
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

31/08/2023
Why aren't Community Channels showing up on my portal?

Ben Henley

31/08/2023
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

31/08/2023
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

31/08/2023
What is the difference between labels and search terms in knowledgebase articles?

Ben Henley

31/08/2023
How do I resize the panes of the agent interface?

Ben Henley

31/08/2023
Why is some of my agent interface missing?

Ben Henley

31/08/2023
Can I change the color of the ticket reply/note box?

Hannah Scott

10/02/2025
Why can't I see flags?

Ben Henley

31/08/2023
How can I keep up to date with changes in Deskpro?

Ben Henley

31/08/2023
Is there a Deskpro smartphone app?

Ben Henley

31/08/2023
I'm having trouble with Active Directory authentication

Christopher Nadeau

31/08/2023
How do I view the raw email source for a ticket message?

Christopher Nadeau

31/08/2023
How do I nominate users to manage an organization's tickets?

Mike S.

31/08/2023
Can I use a custom domain name for the portal?

Christopher Nadeau

31/08/2023
How do I use variables in snippets, messages and webhook actions?

Chris Padfield

31/08/2023
How can agents communicate with each other within Deskpro?

Ben Henley

31/08/2023
How can I run an email-only helpdesk?

Ben Henley

31/08/2023
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

31/08/2023
What are archived tickets and why should I use archiving?

Ben Henley

31/08/2023
Which web browsers does Deskpro support?

Ben Henley

31/08/2023
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

31/08/2023
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

31/08/2023
Does Deskpro support multiple languages?

Ben Henley

31/08/2023
Why are agent notes being included in email threads?

Ben Henley

31/08/2023
How do I best link to other portal content from guide topics?

Benedict Sycamore

31/08/2023
How do I link to an individual ticket?

Ben Henley

31/08/2023
What does marking a ticket as spam do?

Ben Henley

31/08/2023
Can I BCC: someone into a ticket thread?

Ben Henley

31/08/2023
How can I set up ticket assignment workflows?

Ben Henley

31/08/2023
How do I add information to a ticket without emailing the user?

Ben Henley

31/08/2023
How does user auto-response flood protection work?

Ben Henley

31/08/2023
Sending different auto-responses based on email address

Ben Henley

31/08/2023
How do I use drag and drop ticket attachments?

Ben Henley

31/08/2023
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

31/08/2023
How do I use the filter pane?

Ben Henley

31/08/2023
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

31/08/2023
How do I remove links to Deskpro from email notifications?

Ben Henley

31/08/2023
How can I change the format and display of date and time?

Ben Henley

31/08/2023
How do I assign multiple tickets to one user from another?

Chris Padfield

31/08/2023
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

24/08/2023