Deskpro Legacy
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How long can User open a Resolved ticket
Publicado: 15/04/2019
024/08/2023 -
API: Setting contact data
Publicado: 29/08/2023
029/08/2023 -
Deskpro API usage examples
Publicado: 10/09/2014
029/08/2023 -
I'm having trouble with duplicate actions from a custom trigger
Publicado: 08/09/2014
029/08/2023 -
Can I use Deskpro automation for integration with JIRA?
Publicado: 22/12/2014
029/08/2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publicado: 26/01/2015
029/08/2023 -
How to Download a Process Log
Publicado: 11/02/2019
029/08/2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Publicado: 26/01/2015
029/08/2023 -
Change welcome message based on usergroup
Publicado: 03/01/2013
029/08/2023 -
How can I add translations for the Welcome Message on the Portal?
Publicado: 19/12/2019
029/08/2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicado: 29/06/2015
029/08/2023 -
I'm having trouble with an error: "The email address is already in use"
Publicado: 06/01/2016
029/08/2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publicado: 12/04/2016
029/08/2023 -
How can I improve email previews for certain mobile email apps?
Publicado: 24/07/2015
029/08/2023 -
How do I filter users from an authentication source?
Publicado: 22/09/2015
029/08/2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Publicado: 08/05/2018
029/08/2023 -
How do I add an organization-wide email signature?
Publicado: 24/05/2018
029/08/2023 -
Overriding Messenger settings
Publicado: 15/07/2020
031/08/2023 -
How to display a ticket custom field in an email template or portal template
Publicado: 16/07/2015
031/08/2023 -
How can I change the name of the "Contact Us" tab?
Publicado: 16/11/2016
030/08/2023 -
Number of tickets created this year month by month compared to last year
Publicado: 20/07/2021
030/08/2023 -
I'm having trouble with the Start Chat button
Publicado: 10/03/2016
030/08/2023 -
Can I track a Service Level Agreement within Deskpro?
Publicado: 10/09/2014
030/08/2023 -
I'm having trouble with the round robin working properly
Publicado: 18/06/2015
030/08/2023 -
How do I restrict access to parts of my portal?
Publicado: 29/05/2014
030/08/2023 -
Ticket followers replying by email is going to the user not the agent
Publicado: 03/06/2014
030/08/2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Publicado: 26/07/2023
030/08/2023 -
How do I delete all my test tickets?
Publicado: 15/06/2015
030/08/2023 -
How do I hide the 'contact us' tab on the front portal page?
Publicado: 28/11/2017
031/08/2023 -
How do I follow up automatically when a user stops replying?
Publicado: 01/09/2023
001/09/2023 -
How do I set up an internal knowledgebase for agents only?
Publicado: 14/08/2014
008/09/2023 -
How can I make a department visible to agents only?
Publicado: 10/11/2014
007/09/2023 -
How can I automatically respond to users to let them know our office is closed?
Publicado: 14/08/2015
007/09/2023 -
Removing Comments on Satisfaction
Publicado: 07/12/2018
008/09/2023 -
Data Import & Migrations
Publicado: 27/02/2018
008/09/2023 -
Can Deskpro send SMS text notifications?
Publicado: 25/09/2014
008/09/2023 -
Making email templates brand specific
Publicado: 26/06/2019
019/10/2023 -
How do I set up a new user registration form?
Publicado: 09/02/2015
008/09/2023 -
Average resolution time of tickets
Publicado: 20/07/2021
008/09/2023 -
Show tickets in order of the number of different agents who replied
Publicado: 24/02/2016
008/09/2023 -
Reports widget override examples
Publicado: 29/01/2019
308/09/2023 -
First Contact Resolution
Publicado: 20/07/2021
008/09/2023 -
Average time till first response
Publicado: 20/07/2021
008/09/2023 -
"Please reference a specific column" error
Publicado: 23/11/2015
008/09/2023 -
Customising colour of charts on report custom dashboards
Publicado: 12/08/2021
008/09/2023 -
List of tickets that haven't had an agent reply in over 24 hours
Publicado: 20/07/2021
008/09/2023 -
What do I use in a query to retrieve the email address of ticket users?
Publicado: 08/10/2014
008/09/2023 -
Can I use Active Directory to sign in my agents?
Publicado: 09/09/2014
008/09/2023 -
How do I include ticket account addresses in emails?
Publicado: 22/06/2015
008/09/2023 -
I'm having a trouble with users being unable to add attachments to tickets
Publicado: 10/06/2014
011/09/2023