Knowledgebase / Deskpro Legacy

Deskpro "server info" pages

Christopher Nadeau

10/11/2017

Checking for mail more frequently than once per minute

Ben Henley

09/11/2017

CAPTCHAs not accepting correct responses

Ben Henley

03/10/2023

Data directory is not writable on Windows

Ben Henley

09/11/2017

php.ini changes aren't working

Ben Henley

10/11/2017

“Existing tables were detected in your database” error

Ben Henley

10/11/2017

Automated install on clean Ubuntu, Debian or CentOS

Ben Henley

09/11/2017

Fatal Swift.php error

Ben Henley

10/11/2017

Elasticsearch indexing stalls part way through

Ben Henley

09/11/2017

I set a static IP for my Deskpro VM, and now I can't see the portal!

Ben Henley

10/11/2017

What account details do I use with the VM 'Login to server' option?

Ben Henley

10/11/2017

How to inspect AJAX requests with Chrome tools

Ben Henley

11/09/2023

Uploading attachments larger than 20M on automated script installation

Lauren Cumming

10/11/2017

I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

14/03/2018

Installation error during "Verifying the URL" step

Christopher Nadeau

10/11/2017

Updates do not appear or automatic updater cannot download updates

Christopher Nadeau

31/08/2023

Configure a proxy server for HTTP requests made by Deskpro

Christopher Nadeau

06/07/2021

Clone a production helpdesk to a secondary test instance

Christopher Nadeau

09/11/2017

Setting up Departments

Lauren Cumming

16/08/2023

11. Get Deskpro on mobile

Benedict Sycamore

22/05/2018

9. Create a dashboard

Benedict Sycamore

21/12/2018

8. Write a knowledgebase article

Benedict Sycamore

12/09/2023

7. Set up Live Chat

Benedict Sycamore

10/10/2019

4. Connect Deskpro to customer channels

Benedict Sycamore

10/10/2019

3. Add agents to Deskpro

Benedict Sycamore

10/10/2019

Using hosted Elasticsearch with Deskpro

Ben Henley

09/11/2017

License error after importing Zendesk data

Ben Henley

31/05/2023

Configuring HTTP verbs on Windows IIS

Christopher Nadeau

09/11/2017

Generating a server report file

Ben Henley

06/08/2018

I've lost admin permissions and I'm locked out of Deskpro On-Premise

Ben Henley

10/11/2017

502 Bad Gateway error

Ben Henley

26/06/2014

Download errors when running from behind a proxy: internal hostname being used

Ben Henley

19/09/2023

Switching from database to filesystem storage or back doesn't change database size

Ben Henley

09/11/2017

Why do all users seem to have the same IP address?

Ben Henley

19/10/2023

Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors

Ben Henley

29/05/2019

"Some HTTP methods are being blocked by your server" error

Ben Henley

20/07/2023

MySQL "writing file" error

Ben Henley

09/11/2017

Installing Elasticsearch

Ben Henley

09/11/2017

Preventing certain files from being replaced during an automatic update

Christopher Nadeau

09/11/2017

Enable archiving to increase performance with very large ticket numbers

Ben Henley

31/08/2023

Very slow performance on Windows (DP_DATABASE_HOST issue)

Ben Henley

26/06/2020

Can't change invalid upload_tmp_dir value

Ben Henley

09/11/2017

I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

03/10/2023

How do I enable SSL on Deskpro On-Premise?

Ben Henley

08/06/2023

'Unable to allocate memory for pool' error

Ben Henley

10/11/2017

Can I see the Deskpro source code?

Ben Henley

09/11/2017

Elasticsearch configuration page not loading in admin

Ben Henley

09/11/2017

Using a Unix socket to connect to MySQL

Ben Henley

02/10/2014

Delete all helpdesk data and reinstall Deskpro

Ben Henley

10/11/2017

Making a test version of your helpdesk

Ben Henley

29/08/2023