Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Gepubliceerd: 4 jun 2015
029 aug 2023 -
How do I link tickets to community topics?
Gepubliceerd: 19 mrt 2018
030 jun 2023 -
How do I notify a user when their ticket is assigned?
Gepubliceerd: 13 sep 2023
013 sep 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Gepubliceerd: 10 jun 2014
031 aug 2023 -
How do I convert a normal user to an agent?
Gepubliceerd: 11 jun 2014
031 aug 2023 -
How do I generate debug information for a ticket?
Gepubliceerd: 18 jul 2013
013 sep 2023 -
Can tickets be put on hold?
Gepubliceerd: 18 nov 2001
08 sep 2023 -
How can I see which tickets have been resolved by only one agent?
Gepubliceerd: 9 mei 2018
01 aug 2023 -
How can I strip HTML from message content in my report?
Gepubliceerd: 13 okt 2015
031 aug 2023 -
Changing the size of the navigation buttons
Gepubliceerd: 4 okt 2016
131 aug 2023 -
How do I find the ID number of a Deskpro field or other item?
Gepubliceerd: 13 okt 2015
031 aug 2023 -
How can I specify a sub-status in stats?
Gepubliceerd: 19 mrt 2019
031 aug 2023 -
Querying Custom Fields
Gepubliceerd: 24 jun 2019
031 aug 2023 -
I'm having trouble making a custom report retrieve phone numbers
Gepubliceerd: 13 okt 2015
031 aug 2023 -
Unified login with JSON Web Token standard
Gepubliceerd: 14 nov 2014
031 aug 2023 -
I'm having trouble with the subject of reminder emails
Gepubliceerd: 2 nov 2015
031 aug 2023 -
Is there a way to CC: someone into a ticket?
Gepubliceerd: 23 sep 2014
031 aug 2023 -
I don't want to show the author for Knowledgebase articles
Gepubliceerd: 12 feb 2016
131 aug 2023 -
I don't want to show the author of Knowledgebase articles
Gepubliceerd: 17 okt 2016
031 aug 2023 -
How do I prevent a specific agent being assigned tickets?
Gepubliceerd: 2 mrt 2017
031 aug 2023 -
How do I create a welcome message for my portal?
Gepubliceerd: 8 aug 2016
031 aug 2023 -
How do I change the welcome message for different usergroups?
Gepubliceerd: 26 aug 2016
031 aug 2023 -
What are the cookies that Deskpro uses?
Gepubliceerd: 5 sep 2018
031 aug 2023 -
How do I make tasks visible to certain agents, teams or departments?
Gepubliceerd: 11 mei 2018
031 aug 2023 -
I'm having trouble getting JIRA-related triggers to work
Gepubliceerd: 7 jan 2015
031 aug 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Gepubliceerd: 2 jun 2014
031 aug 2023 -
How can my users view & manage their tickets within the portal?
Gepubliceerd: 28 feb 2019
031 aug 2023 -
8. Create your first knowledgebase article
Gepubliceerd: 17 aug 2023
019 sep 2023 -
How can I export my tickets?
Gepubliceerd: 7 mei 2015
031 aug 2023 -
Removing 'Change Password' from the User Profile
Gepubliceerd: 16 nov 2016
031 aug 2023 -
The Portal Editor won't load
Gepubliceerd: 22 jul 2015
031 aug 2023 -
How do I set a default department for tickets submitted via the user portal?
Gepubliceerd: 8 aug 2016
031 aug 2023 -
How do I customize the text that appears on my portal?
Gepubliceerd: 9 sep 2014
031 aug 2023 -
I'm having trouble with agents not receiving SMS alerts
Gepubliceerd: 5 sep 2014
031 aug 2023 -
What are the different interfaces within Deskpro?
Gepubliceerd: 8 sep 2014
031 aug 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Gepubliceerd: 30 mei 2014
031 aug 2023 -
How do I change the logo on the agent login screen?
Gepubliceerd: 10 jun 2015
031 aug 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Gepubliceerd: 18 aug 2016
031 aug 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Gepubliceerd: 29 jul 2014
031 aug 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Gepubliceerd: 5 nov 2012
031 aug 2023 -
Can I send SLA notifications to a Slack channel?
Gepubliceerd: 4 okt 2019
031 aug 2023 -
Adding tasks to tickets with triggers
Gepubliceerd: 15 okt 2019
031 aug 2023 -
Adding a background image to the user portal
Gepubliceerd: 1 nov 2016
031 aug 2023 -
How do I add a custom favicon to the user portal?
Gepubliceerd: 16 nov 2016
031 aug 2023 -
How can I make agents record a solution for each ticket?
Gepubliceerd: 13 okt 2015
031 aug 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Gepubliceerd: 5 apr 2018
024 aug 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Gepubliceerd: 4 mei 2016
024 aug 2023 -
How can I set different SLA response times for weekdays and weekends?
Gepubliceerd: 13 jan 2015
024 aug 2023 -
Why can't I add a custom ticket status?
Gepubliceerd: 22 mei 2014
07 sep 2023 -
Hide Option to Upload Image
Gepubliceerd: 7 dec 2018
024 aug 2023