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Getting Started
(25)
1) Organize your Helpdesk into Departments
Overview of the Agent Interface
Upgrading to Deskpro Horizon: A Guide for Admins
2) Add Agents to your Helpdesk
Upgrading to Deskpro Horizon: A Guide for Agents
Alle artikelen Getting Started weergeven in
Using Deskpro
(268)
How do I set up an email account for outgoing messages only?
I'm having trouble with outgoing email
How do I send a different auto-reply to new users?
How do I use the filter pane?
I'm having trouble with my portal chat tab
Alle artikelen Using Deskpro weergeven in
Sales, Billing & Legal
(29)
Where will my data be hosted?
Can you host my Cloud data within the EU?
Deskpro Privacy Policy
Deskpro End-User License Agreement
Deskpro Terms of Service
Alle artikelen Sales, Billing & Legal weergeven in
Additional Services
(15)
Admin & Agent Training
Best Practice Consultancy
Data Import & Migrations
Integrations
On-Premise Installation & Upgrades
Alle artikelen Additional Services weergeven in
Developer & Reporting
(99)
What do I use in a query to retrieve the email address of ticket users?
Displaying ticket messages in a report
Can I include Satisfaction survey results in my reports?
Retrieving user hostname information in reports
Summing ticket charges
Alle artikelen Developer & Reporting weergeven in
Legacy: Getting Started
(17)
What documentation is available for Deskpro?
How do I get started with Deskpro?
Setting up Departments
Deskpro for IT Teams
Deskpro for HR Teams
Alle artikelen Legacy: Getting Started weergeven in
Legacy: How-to Videos
(17)
Overview of the Agent Interface
Overview of the User Portal
Overview of Tasks
Overview of Community
Overview of Publish
Alle artikelen Legacy: How-to Videos weergeven in
Legacy: Managing Deskpro On-Premise
(132)
Why is Deskpro On-Premise pricing based on a subscription model?
What's the difference between Deskpro Cloud and Deskpro On-Premise?
What is Deskpro Cloud?
Using Gmail Oauth On Premise
Creating an OAuth2 application in Office365
Alle artikelen Legacy: Managing Deskpro On-Premise weergeven in