Deskpro Legacy
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How long can User open a Resolved ticket
Gepubliceerd: 15 apr 2019
024 aug 2023 -
API: Setting contact data
Gepubliceerd: 29 aug 2023
029 aug 2023 -
Deskpro API usage examples
Gepubliceerd: 10 sep 2014
029 aug 2023 -
I'm having trouble with duplicate actions from a custom trigger
Gepubliceerd: 8 sep 2014
029 aug 2023 -
Can I use Deskpro automation for integration with JIRA?
Gepubliceerd: 22 dec 2014
029 aug 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Gepubliceerd: 26 jan 2015
029 aug 2023 -
How to Download a Process Log
Gepubliceerd: 11 feb 2019
029 aug 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Gepubliceerd: 26 jan 2015
029 aug 2023 -
Change welcome message based on usergroup
Gepubliceerd: 3 jan 2013
029 aug 2023 -
How can I add translations for the Welcome Message on the Portal?
Gepubliceerd: 19 dec 2019
029 aug 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Gepubliceerd: 29 jun 2015
029 aug 2023 -
I'm having trouble with an error: "The email address is already in use"
Gepubliceerd: 6 jan 2016
029 aug 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Gepubliceerd: 12 apr 2016
029 aug 2023 -
How can I improve email previews for certain mobile email apps?
Gepubliceerd: 24 jul 2015
029 aug 2023 -
How do I filter users from an authentication source?
Gepubliceerd: 22 sep 2015
029 aug 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Gepubliceerd: 8 mei 2018
029 aug 2023 -
How do I add an organization-wide email signature?
Gepubliceerd: 24 mei 2018
029 aug 2023 -
Overriding Messenger settings
Gepubliceerd: 15 jul 2020
031 aug 2023 -
How to display a ticket custom field in an email template or portal template
Gepubliceerd: 16 jul 2015
031 aug 2023 -
How can I change the name of the "Contact Us" tab?
Gepubliceerd: 16 nov 2016
030 aug 2023 -
Number of tickets created this year month by month compared to last year
Gepubliceerd: 20 jul 2021
030 aug 2023 -
I'm having trouble with the Start Chat button
Gepubliceerd: 10 mrt 2016
030 aug 2023 -
Can I track a Service Level Agreement within Deskpro?
Gepubliceerd: 10 sep 2014
030 aug 2023 -
I'm having trouble with the round robin working properly
Gepubliceerd: 18 jun 2015
030 aug 2023 -
How do I restrict access to parts of my portal?
Gepubliceerd: 29 mei 2014
030 aug 2023 -
Ticket followers replying by email is going to the user not the agent
Gepubliceerd: 3 jun 2014
030 aug 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Gepubliceerd: 26 jul 2023
030 aug 2023 -
How do I delete all my test tickets?
Gepubliceerd: 15 jun 2015
030 aug 2023 -
How do I hide the 'contact us' tab on the front portal page?
Gepubliceerd: 28 nov 2017
031 aug 2023 -
How do I follow up automatically when a user stops replying?
Gepubliceerd: 1 sep 2023
01 sep 2023 -
How do I set up an internal knowledgebase for agents only?
Gepubliceerd: 14 aug 2014
08 sep 2023 -
How can I make a department visible to agents only?
Gepubliceerd: 10 nov 2014
07 sep 2023 -
How can I automatically respond to users to let them know our office is closed?
Gepubliceerd: 14 aug 2015
07 sep 2023 -
Removing Comments on Satisfaction
Gepubliceerd: 7 dec 2018
08 sep 2023 -
Data Import & Migrations
Gepubliceerd: 27 feb 2018
08 sep 2023 -
Can Deskpro send SMS text notifications?
Gepubliceerd: 25 sep 2014
08 sep 2023 -
Making email templates brand specific
Gepubliceerd: 26 jun 2019
019 okt 2023 -
How do I set up a new user registration form?
Gepubliceerd: 9 feb 2015
08 sep 2023 -
Average resolution time of tickets
Gepubliceerd: 20 jul 2021
08 sep 2023 -
Show tickets in order of the number of different agents who replied
Gepubliceerd: 24 feb 2016
08 sep 2023 -
Reports widget override examples
Gepubliceerd: 29 jan 2019
38 sep 2023 -
First Contact Resolution
Gepubliceerd: 20 jul 2021
08 sep 2023 -
Average time till first response
Gepubliceerd: 20 jul 2021
08 sep 2023 -
"Please reference a specific column" error
Gepubliceerd: 23 nov 2015
08 sep 2023 -
Customising colour of charts on report custom dashboards
Gepubliceerd: 12 aug 2021
08 sep 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Gepubliceerd: 20 jul 2021
08 sep 2023 -
What do I use in a query to retrieve the email address of ticket users?
Gepubliceerd: 8 okt 2014
08 sep 2023 -
Can I use Active Directory to sign in my agents?
Gepubliceerd: 9 sep 2014
08 sep 2023 -
How do I include ticket account addresses in emails?
Gepubliceerd: 22 jun 2015
08 sep 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Gepubliceerd: 10 jun 2014
011 sep 2023