How do I set a default department for tickets submitted via the user portal? - Kennisbank / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I set a default Ticket Department for Tickets submitted via the Help Center?

How do I set a default department for tickets submitted via the user portal?

Voor het laatst bijgewerkt door: 31 aug 2023 door Lara Proud

To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departments.

Here there is the option to select the default department for users so that when they access the contact form via the user portal, this department will be pre-selected e.g Support rather than Sales.

Behulpzaam Niet nuttig

27 van 48 mensen vonden deze pagina nuttig

Reactie toevoegen

Auteur: Lauren Cumming
Creation date: 8 aug 2016
Last update: 31 aug 2023
Publish date: 8 aug 2016