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I'm having trouble making a custom report retrieve phone numbers - Kennisbank / Deskpro Legacy - Deskpro Support

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I'm having trouble making a custom report retrieve phone numbers

Voor het laatst bijgewerkt door: 31 aug 2023 door Benedict Sycamore

Question:

I had a custom report that retrieved people's phone numbers using people.contact_data.field_x. Now it has stopped working - why?

Answer:

The way we store phone number data for people (users and agents) has changed. You should now use the phone_numbers table which is documented here in the Reports manual.

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Auteur: Ben Henley
Creation date: 13 okt 2015
Last update: 31 aug 2023
Publish date: 13 okt 2015