News / Product - Deskpro Support

Aug 30 2022

Stay up to date with all of Deskpro's recent changes

We have a new way of communicating our latest product updates

New structures for Guides

Stephanie Quadranti

0

Product

Sep 28 2020

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

We've launched the new Help Center theme

New Email Templates

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Christopher Nadeau

0

Product

Mar 12 2019

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

Benedict Sycamore

0

Product

May 21 2018

DPQL v2

Benedict Sycamore

0

Product

May 21 2018

New Reports

Christopher Nadeau

0

Product

Mar 19 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore

2

Product

Mar 19 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore

0

Product

Feb 14 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore

0

Product

Nov 27 2017

Chat Round Robins

Introducing Follow Ups

Benedict Sycamore

0

Product

Oct 23 2017

Introducing Deskpro Guides

Benedict Sycamore

0

Product

Sep 11 2017

‘On hold’ Escalation Event Added

Benedict Sycamore

0

Product

Jul 5 2017

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Lauren Cumming

0

Product

News / Product - Deskpro Support

Product

Stay up to date with all of Deskpro's recent changes

We have a new way of communicating our latest product updates

New structures for Guides

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

We've launched the new Help Center theme

New Email Templates

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

DPQL v2

New Reports

Introducing: New Knowledgebase Content Editor

Introducing: Linking Tickets to Feedback

Introducing: Helpdesk Data Importer

Chat Round Robins

Introducing Follow Ups

Introducing Deskpro Guides

‘On hold’ Escalation Event Added

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Select Category

Select Date