We have made it easier to create a new User profile via the + New button by removing the required contact information fields.
By removing these fields, we have enabled you to create Users with no specific contact details, so you can add as much or as little information as needed to their profile.
The purpose of this is to make it more convenient to quickly create a User in the helpdesk, even if you aren’t currently aware of all their information. Which enables you to update their profile later or fill in additional details about them as it becomes available.
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