News / Product - Deskpro Support

Oct 25 2022

We have improved our Search functionality

Lara Proud

Product (Agent)

Oct 17 2022

Introducing our new HubSpot app

Lara Proud

Product (Admin)

Oct 17 2022

Introducing our new Pipedrive app

Lara Proud

Product (Admin)

Oct 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud

Product (Agent)

Oct 10 2022

Get instant context with our new ticket preview feature

Lara Proud

Product (Agent)

Oct 10 2022

Introducing our new Scratchpad App for convenient note-taking

Lara Proud

Product (Agent)

Oct 4 2022

We have enhanced the design of our Header Bar and Tabs

Lara Proud

Product (Agent)

Oct 4 2022

We have reduced the size of the reply box default state

Lara Proud

Product (Agent)

Oct 4 2022

Active Status is now visible on Agent Avatars across the interface

Lara Proud

Product (Agent)

Oct 4 2022

You can add Macros to run at ticket creation

Lara Proud

Product (Agent)

Sep 28 2022

We have optimized ticket loading speed

Lara Proud

Product (Agent)

Sep 20 2022

We have created two new SLA types

Lara Proud

Product (Admin)

Sep 20 2022

Set a User's organization automatically with a new Trigger Rule

Lara Proud

Product (Admin)

Sep 20 2022

Collapse and expand User Profiles to keep your workspace tidy

Lara Proud

Product (Agent)

Sep 13 2022

You can now download emails from a User's ticket

Lara Proud

Product (Agent)

Sep 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

Lara Proud

Product (Agent)

Sep 6 2022

You can now view the Email Message Source

Lara Proud

Product (Agent)

Sep 6 2022

Quickly copy data from fields with a click

Lara Proud

Product (Agent)

Aug 30 2022

We have added a global permissions toggle to enable or disable Agent App permissions

Lara Proud

Product (Admin)

Aug 30 2022

Refine Ticket Search with a powerful new filtering sidebar

Lara Proud

Product (Agent)

Aug 30 2022

You can now clear your Ticket Search History

Lara Proud

Product (Agent)

Aug 30 2022

Access all your ticketing features easily

Lara Proud

Product (Agent)

Aug 30 2022

Stay up to date with all of Deskpro's recent changes

Lara Proud

Product (Agent)

Aug 25 2022

We have a new way of communicating our latest product updates

Lara Proud

Product (Agent)

Dec 8 2020

New structures for Guides

Stephanie Quadranti

Product

Sep 28 2020

Support for OAuth2 authentication for Office365

Phil Rigby

Product

Jul 20 2020

Introducing our new Messenger widget

Matthew Wray

Product

Jul 19 2020

Control whether Pending status is counted in SLAs and Ticket Waiting times

Grace Howlett

Product

Jul 19 2020

Report on user waiting time and first reply time within working hours

Grace Howlett

Product

Jul 19 2020

We've launched the new Help Center theme

Grace Howlett

Product

Jul 19 2020

New Email Templates

Emily Booth

Product

Nov 25 2019

Approvals

Emily Booth

Product

Sep 2 2019

Feedback area changing to Community

Colin Dunn

Product

Sep 2 2019

Automatically create tasks with relative due dates

Colin Dunn

Product

Sep 2 2019

Addition of TLS 1.1 and 1.2 support for email connections

Colin Dunn

Product

Sep 2 2019

CC'd users are now listed in each email message

Colin Dunn

Product

Jun 27 2019

Forward and create new linked ticket

Colin Dunn

Product

Jun 27 2019

Improved Agent Permissions delineate access to Notes and Messages

Colin Dunn

Product

Jun 27 2019

Set an automatic review/expiry date for article content

Colin Dunn

Product

May 15 2019

Custom Fields for Downloads

Colin Dunn

Product

May 15 2019

Office365 simple email adaptor over EWS

Colin Dunn

Product

Apr 15 2019

Re-Open Tickets Time Limit

Emily Booth

Product

Mar 12 2019

Sub-Statuses

Christopher Nadeau

Product

Mar 12 2019

Pending Status

Emily Booth

Product

Jan 21 2019

Custom Fields for Knowledgebase Article

Emily Booth

Product

Jan 9 2019

Chat Queues

Grace Howlett

Product

Jan 9 2019

Add Brands to Feedback

Emily Booth

Product

Jan 9 2019

Language sync

Emily Booth

Product

Jan 9 2019

Brand Slugs

Emily Booth

Product

May 21 2018

Multibrand Update

Benedict Sycamore

Product

News / Product - Deskpro Support

Product

We have improved our Search functionality

Introducing our new HubSpot app

Introducing our new Pipedrive app

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

We have optimized ticket loading speed

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

You can now download emails from a User's ticket

Add Snippets and Attachments to the Follow Ups reply actions

You can now view the Email Message Source

Quickly copy data from fields with a click

We have added a global permissions toggle to enable or disable Agent App permissions

Refine Ticket Search with a powerful new filtering sidebar

You can now clear your Ticket Search History

Access all your ticketing features easily

Stay up to date with all of Deskpro's recent changes

We have a new way of communicating our latest product updates

New structures for Guides

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

We've launched the new Help Center theme

New Email Templates

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

Select Category

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