News / Product - Deskpro Support

Jan 18 2023

Manage Agent Working Hours with Shifts

Lara Proud

Product (Admin)

Jan 9 2023

Toggle the display order of ticket messages

Lara Proud

Product (Agent)

Dec 6 2022

You can now search against custom fields to locate tickets

Lara Proud

Product (Agent)

Dec 6 2022

We have added drag and drop to our Kanban View

Lara Proud

Product (Agent)

Dec 6 2022

Introducing our new integration with TeamViewer!

David Anjonrin-Ohu

Product (Admin)

Dec 6 2022

Introducing our GitLab integration!

David Anjonrin-Ohu

Product (Admin)

Nov 28 2022

We have redesigned the Global Search UI

Lara Proud

Product (Agent)

Nov 28 2022

We have changed the color of Agent Notes

Lara Proud

Product (Agent)

Nov 28 2022

We are launching the Beta version of our Kanban View

Lara Proud

Product (Agent)

Nov 28 2022

Ticket messages will open at the top of the most recent message

Lara Proud

Product (Agent)

Nov 28 2022

Introducing our new Azure DevOps app!

David Anjonrin-Ohu

Product (Admin)

Nov 15 2022

Let us know what you think of prospective Deskpro features

Lara Proud

Product (Agent)

Nov 8 2022

You can now download a list of tickets as a CSV file

Lara Proud

Product (Agent)

Nov 1 2022

We have updated the design for ticket views in the helpdesk

Lara Proud

Product (Agent)

Nov 1 2022

We have enhanced the usefulness of our Labels feature

Lara Proud

Product (Agent)

Nov 1 2022

Make managing Users seamless with SCIM provisioning

Lara Proud

Product (Admin)

Oct 25 2022

We've made the helpdesk faster by optimizing loading speeds

Lara Proud

Product (Agent)

Oct 25 2022

We have improved our Search functionality

Lara Proud

Product (Agent)

Oct 17 2022

Introducing our new HubSpot app

Lara Proud

Product (Admin)

Oct 17 2022

Introducing our new Pipedrive app

Lara Proud

Product (Admin)

Oct 10 2022

We have increased the flexibility of the interface with resizable panels

Lara Proud

Product (Agent)

Oct 10 2022

Get instant context with our new ticket preview feature

Lara Proud

Product (Agent)

Oct 10 2022

Introducing our new Scratchpad App for convenient note-taking

Lara Proud

Product (Agent)

Oct 4 2022

We have enhanced the design of our Header Bar and Tabs

Lara Proud

Product (Agent)

Oct 4 2022

We have reduced the size of the reply box default state

Lara Proud

Product (Agent)

Oct 4 2022

Active Status is now visible on Agent Avatars across the interface

Lara Proud

Product (Agent)

Oct 4 2022

You can add Macros to run at ticket creation

Lara Proud

Product (Agent)

Sep 28 2022

We have optimized ticket loading speed

Lara Proud

Product (Agent)

Sep 20 2022

We have created two new SLA types

Lara Proud

Product (Admin)

Sep 20 2022

Set a User's organization automatically with a new Trigger Rule

Lara Proud

Product (Admin)

Sep 20 2022

Collapse and expand User Profiles to keep your workspace tidy

Lara Proud

Product (Agent)

Sep 13 2022

You can now download emails from a User's ticket

Lara Proud

Product (Agent)

Sep 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

Lara Proud

Product (Agent)

Sep 6 2022

You can now view the Email Message Source

Lara Proud

Product (Agent)

Sep 6 2022

Quickly copy data from fields with a click

Lara Proud

Product (Agent)

Aug 30 2022

We have added a global permissions toggle to enable or disable Agent App permissions

Lara Proud

Product (Admin)

Aug 30 2022

Refine Ticket Search with a powerful new filtering sidebar

Lara Proud

Product (Agent)

Aug 30 2022

You can now clear your Ticket Search History

Lara Proud

Product (Agent)

Aug 30 2022

Access all your ticketing features easily

Lara Proud

Product (Agent)

Aug 30 2022

Stay up to date with all of Deskpro's recent changes

Lara Proud

Product (Agent)

Aug 25 2022

We have a new way of communicating our latest product updates

Lara Proud

Product (Agent)

Dec 8 2020

New structures for Guides

Stephanie Quadranti

Product

Sep 28 2020

Support for OAuth2 authentication for Office365

Phil Rigby

Product

Jul 20 2020

Introducing our new Messenger widget

Matthew Wray

Product

Jul 19 2020

Control whether Pending status is counted in SLAs and Ticket Waiting times

Grace Howlett

Product

Jul 19 2020

Report on user waiting time and first reply time within working hours

Grace Howlett

Product

Jul 19 2020

We've launched the new Help Center theme

Grace Howlett

Product

Jul 19 2020

New Email Templates

Emily Booth

Product

Nov 25 2019

Approvals

Emily Booth

Product

Sep 2 2019

Feedback area changing to Community

Colin Dunn

Product

News / Product - Deskpro Support

Product

Manage Agent Working Hours with Shifts

Toggle the display order of ticket messages

You can now search against custom fields to locate tickets

We have added drag and drop to our Kanban View

Introducing our new integration with TeamViewer!

Introducing our GitLab integration!

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Introducing our new Azure DevOps app!

Let us know what you think of prospective Deskpro features

You can now download a list of tickets as a CSV file

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

Make managing Users seamless with SCIM provisioning

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

Introducing our new HubSpot app

Introducing our new Pipedrive app

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

We have optimized ticket loading speed

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

You can now download emails from a User's ticket

Add Snippets and Attachments to the Follow Ups reply actions

You can now view the Email Message Source

Quickly copy data from fields with a click

We have added a global permissions toggle to enable or disable Agent App permissions

Refine Ticket Search with a powerful new filtering sidebar

You can now clear your Ticket Search History

Access all your ticketing features easily

Stay up to date with all of Deskpro's recent changes

We have a new way of communicating our latest product updates

New structures for Guides

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

We've launched the new Help Center theme

New Email Templates

Approvals

Feedback area changing to Community

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