News / Product - Deskpro Support

May 21 2018

DPQL v2

Benedict Sycamore

Product

May 21 2018

New Reports

Christopher Nadeau

Product

Mar 19 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore

Product

Mar 19 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore

Product

Feb 14 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore

Product

Nov 27 2017

Chat Round Robins

Colin Dunn

Product

Nov 14 2017

Introducing Follow Ups

Benedict Sycamore

Product

Oct 23 2017

Introducing Deskpro Guides

Benedict Sycamore

Product

Sep 11 2017

‘On hold’ Escalation Event Added

Benedict Sycamore

Product

Jul 5 2017

Full Ticket Forwarding

Colin Dunn

Product

Jul 5 2017

New Snippets Interface

Colin Dunn

Product

Jul 5 2017

Permissions for Tasks and Macros

Colin Dunn

Product

May 30 2017

New Chat Widget colors available

Zara Marchesi

Product

May 30 2017

Trello Helpdesk Integration with Deskpro

Zara Marchesi

Product

Mar 13 2017

Ability to filter the reports dashboard by team (5.5)

Lauren Cumming

Product

Mar 13 2017

Extract Zip (gzip/tar) files and download specific files only (5.5)

Lauren Cumming

Product

Mar 13 2017

Added Hijri calendar (Arabic) for custom date fields (5.5)

Lauren Cumming

Product

Mar 13 2017

Option to disable CSP headers (5.5)

Lauren Cumming

Product

Mar 13 2017

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Lauren Cumming

Product

Mar 13 2017

Reject mail based on DKIM/SPF headers (5.4)

Lauren Cumming

Product

Mar 13 2017

Zapier Helpdesk Integration with Deskpro

Lauren Cumming

Product

Mar 13 2017

Setting to disable email preview text (5.2)

Lauren Cumming

Product

Mar 13 2017

Extension of Authentication Options (5.2)

Lauren Cumming

Product

Mar 13 2017

Extension of Audit Logs (5.2)

Lauren Cumming

Product

Mar 13 2017

Reporting Hierarchy (5.1)

Lauren Cumming

Product

Jan 17 2017

New Feature: Click-to-edit fields on tickets

Lauren Cumming

Product

Jan 17 2017

New Feature: Custom Fields as Rules in Layouts

Lauren Cumming

Product

Dec 14 2016

DeskPRO Build #5.2.3 Released

Lauren Cumming

Product

Dec 7 2016

Removal of support for Internet Explorer 9

Lauren Cumming

Product

Nov 29 2016

New DeskPRO Feature: Design Changes

Lauren Cumming

Product

Jul 6 2016

Create a Multi-Brand Helpdesk with DeskPRO

Lauren Cumming

Product

May 25 2016

New & Improved DeskPRO Portal

Ben Henley

Product

Apr 12 2016

New Feature: Keep Files On Your Users (Literally)

Ben Henley

Product

Apr 7 2016

New DeskPRO Portal

Ben Henley

Product

Nov 19 2015

New Feature: Auto-save New Tickets

Ben Henley

Product

Oct 7 2015

New Feature: Draft Snippets

Ben Henley

Product

Oct 7 2015

New Feature: Macro Filtering and Folders

Ben Henley

Product

Oct 7 2015

New Feature: Snippet & Macro Usage Reporting

Ben Henley

Product

Sep 23 2015

New Features: Grant Usergroups and Filter Users with Authentication Apps

Ben Henley

Product

Sep 14 2015

New Feature: Improved On-Premise Password Security

Ben Henley

Product

Sep 14 2015

New Feature: Problems and Incidents

Ben Henley

Product

Aug 3 2015

New Feature: Forwarding Email into the Helpdesk Now Improved

Ben Henley

Product

Jul 24 2015

New Feature: Custom Billing Fields

Ben Henley

Product

Jul 24 2015

New Feature: Better Email Previews on Mobile Devices

Ben Henley

Product

Jul 20 2015

New Feature: More Options When Agents Reply by Email

Ben Henley

Product

Jun 25 2015

New Feature: Start a Ticket with an Agent Note

Ben Henley

Product

Jun 25 2015

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

Ben Henley

Product

Jun 25 2015

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

Ben Henley

Product

Jun 8 2015

New DeskPRO Website

Ben Henley

Product

May 6 2015

New Feature: Add Organization Fields to Ticket Forms

Ben Henley

Product

News / Product - Deskpro Support

Product

DPQL v2

New Reports

Introducing: New Knowledgebase Content Editor

Introducing: Linking Tickets to Feedback

Introducing: Helpdesk Data Importer

Chat Round Robins

Introducing Follow Ups

Introducing Deskpro Guides

‘On hold’ Escalation Event Added

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Extension of Authentication Options (5.2)

Extension of Audit Logs (5.2)

Reporting Hierarchy (5.1)

New Feature: Click-to-edit fields on tickets

New Feature: Custom Fields as Rules in Layouts

DeskPRO Build #5.2.3 Released

Removal of support for Internet Explorer 9

New DeskPRO Feature: Design Changes

Create a Multi-Brand Helpdesk with DeskPRO

New & Improved DeskPRO Portal

New Feature: Keep Files On Your Users (Literally)

New DeskPRO Portal

New Feature: Auto-save New Tickets

New Feature: Draft Snippets

New Feature: Macro Filtering and Folders

New Feature: Snippet & Macro Usage Reporting

New Features: Grant Usergroups and Filter Users with Authentication Apps

New Feature: Improved On-Premise Password Security

New Feature: Problems and Incidents

New Feature: Forwarding Email into the Helpdesk Now Improved

New Feature: Custom Billing Fields

New Feature: Better Email Previews on Mobile Devices

New Feature: More Options When Agents Reply by Email

New Feature: Start a Ticket with an Agent Note

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

New DeskPRO Website

New Feature: Add Organization Fields to Ticket Forms

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