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News / Product - Deskpro Support

Product

Category News
Sep 2 2019

Automatically create tasks with relative due dates

Colin Dunn
Product
Sep 2 2019

Addition of TLS 1.1 and 1.2 support for email connections

Colin Dunn
Product
Sep 2 2019

CC'd users are now listed in each email message

Colin Dunn
Product
Jun 27 2019

Forward and create new linked ticket

Colin Dunn
Product
Jun 27 2019

Improved Agent Permissions delineate access to Notes and Messages

Colin Dunn
Product
Jun 27 2019

Set an automatic review/expiry date for article content

Colin Dunn
Product
May 15 2019

Custom Fields for Downloads

Colin Dunn
Product
May 15 2019

Office365 simple email adaptor over EWS

Colin Dunn
Product
Apr 15 2019

Re-Open Tickets Time Limit

Emily Booth
Product
Mar 12 2019

Sub-Statuses

Christopher Nadeau
Product
Mar 12 2019

Pending Status

Emily Booth
Product
Jan 21 2019

Custom Fields for Knowledgebase Article

Emily Booth
Product
Jan 9 2019

Chat Queues

Grace Howlett
Product
Jan 9 2019

Add Brands to Feedback

Emily Booth
Product
Jan 9 2019

Language sync

Emily Booth
Product
Jan 9 2019

Brand Slugs

Emily Booth
Product
May 21 2018

Multibrand Update

Benedict Sycamore
Product
May 21 2018

DPQL v2

Benedict Sycamore
Product
May 21 2018

New Reports

Christopher Nadeau
Product
Mar 19 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore
Product
Mar 19 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore
Product
Feb 14 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore
Product
Nov 27 2017

Chat Round Robins

Colin Dunn
Product
Nov 14 2017

Introducing Follow Ups

Benedict Sycamore
Product
Oct 23 2017

Introducing Deskpro Guides

Benedict Sycamore
Product
Sep 11 2017

‘On hold’ Escalation Event Added

Benedict Sycamore
Product
Jul 5 2017

Full Ticket Forwarding

Colin Dunn
Product
Jul 5 2017

New Snippets Interface

Colin Dunn
Product
Jul 5 2017

Permissions for Tasks and Macros

Colin Dunn
Product
May 30 2017

New Chat Widget colors available

Zara Marchesi
Product
May 30 2017

Trello Helpdesk Integration with Deskpro

Zara Marchesi
Product
Mar 13 2017

Ability to filter the reports dashboard by team (5.5)

Lauren Cumming
Product
Mar 13 2017

Extract Zip (gzip/tar) files and download specific files only (5.5)

Lauren Cumming
Product
Mar 13 2017

Added Hijri calendar (Arabic) for custom date fields (5.5)

Lauren Cumming
Product
Mar 13 2017

Option to disable CSP headers (5.5)

Lauren Cumming
Product
Mar 13 2017

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Lauren Cumming
Product
Mar 13 2017

Reject mail based on DKIM/SPF headers (5.4)

Lauren Cumming
Product
Mar 13 2017

Zapier Helpdesk Integration with Deskpro

Lauren Cumming
Product
Mar 13 2017

Setting to disable email preview text (5.2)

Lauren Cumming
Product
Mar 13 2017

Extension of Authentication Options (5.2)

Lauren Cumming
Product
Mar 13 2017

Extension of Audit Logs (5.2)

Lauren Cumming
Product
Mar 13 2017

Reporting Hierarchy (5.1)

Lauren Cumming
Product
Jan 17 2017

New Feature: Click-to-edit fields on tickets

Lauren Cumming
Product
Jan 17 2017

New Feature: Custom Fields as Rules in Layouts

Lauren Cumming
Product
Dec 14 2016

DeskPRO Build #5.2.3 Released

Lauren Cumming
Product
Dec 7 2016

Removal of support for Internet Explorer 9

Lauren Cumming
Product
Nov 29 2016

New DeskPRO Feature: Design Changes

Lauren Cumming
Product
Jul 6 2016

Create a Multi-Brand Helpdesk with DeskPRO

Lauren Cumming
Product
May 25 2016

New & Improved DeskPRO Portal

Ben Henley
Product
Apr 12 2016

New Feature: Keep Files On Your Users (Literally)

Ben Henley
Product
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