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Why am I receiving a 504 error when trying to download a ticket as a PDF? - 지식 베이스 / Deskpro Legacy - Deskpro Support

This Article 카테고리 지식 베이스
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Why am I receiving a 504 error when trying to download a ticket as a PDF?

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  • Last updated: 2023. 5. 25. by Grace Howlett

Question:

I'm trying to save a ticket to PDF using the Ticket Actions drop-down menu, but I'm getting a 504 timeout error.  Why is this?

Answer:

This is a limitation of current PDF generator. Some tickets (i.e. long tickets, tickets with lots of attachments) may fail. The workaround is to use the Print function and then use your browsers Print to PDF function. 

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This Article 카테고리 지식 베이스

Labels

504error
Author
Grace Howlett
Creation date
2018. 12. 4.
Last update
2023. 5. 25.
Publish date
2018. 12. 4.