The organization managers feature allows specific people to oversee all of the ticket happenings for their organization. Normally, a person can only see the tickets that they've created or are a participant in. However, an organization manager can see any ticket associated with their organization and even automatically be added as a participant to any new tickets for their organization.
Nominating Organization Managers
A person can be set as an organization manager in two places in the agent interface:
On a person's profile, in the "organization" section. If the person is a manager, they will be listed as such here.
On the organization page, in the members list. Organization managers have a flag icon that is highlighted. Clicking this icon will toggle manager status on and off. When you load the page, any organization managers will be listed first.
![](/file.php/159GTTRCBJDNR158992344C37/org-man.png)
From the Organization Manager's perspective
An organization manager can view and search all of their organization's tickets in the user interface. They get a new link in the "welcome" box on the right to access them:
![](/file.php/11KNCJGDSGBM1065454AF8C/org_manager_welcome.png)
If they wish to automatically join any tickets for their organization when they're created, they can set this on the "edit your profile" page:
![](/file.php/11SWNJANQWBN10648C090A4/org_manager_auto_join.png)
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