Why can't I see flags? - 지식 베이스 / Using Deskpro - Deskpro Support

Why can't I see flags?

Last updated: Jul 28, 2014 by Lauren Cumming

Question:

When other agents on my helpdesk set flags, I can't see them. Is there something wrong?

Answer:

Flags are designed for each agent's personal use: agents can't see each other's flags. If you would like a shared way to mark tickets for attention, use urgency or labels.

도움이 되었습니다 Unhelpful

78 of 139 people found this page helpful

Comments (1)

Philipp Bartsch

6 년 전

But this is for actual manual setting only, correct? If I set up a trigger that flags a ticket of an agent under specific conditions then everyone is able to see it. Moreover I am not able to remove a flag by using a trigger action.

댓글 등록

Please log in or register to submit a comment.

Author: Ben Henley
생성 날짜: Jul 28, 2014