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Deskpro Support에 처음이신가요? 회원가입

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Why can't I see flags? - 지식 베이스 / Deskpro Legacy - Deskpro Support

This Article 카테고리 지식 베이스
WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Who can see My Stars?

Why can't I see flags?

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  • Last updated: 2023. 8. 31. by Lara Proud

Question:

When other agents on my helpdesk set flags, I can't see them. Is there something wrong?

Answer:

Flags are designed for each agent's personal use: agents can't see each other's flags. If you would like a shared way to mark tickets for attention, use urgency or labels.

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Comments (1)

Philipp Bartsch
But this is for actual manual setting only, correct? If I set up a trigger that flags a ticket of an agent under specific conditions then everyone is able to see it. Moreover I am not able to remove a flag by using a trigger action.
This Article 카테고리 지식 베이스

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Author
Ben Henley
Last update
2023. 8. 31.