피드백 - Deskpro Support

좋아요	제목 / 저자	상태	댓글	활동
33	Let the agent know when the department was bcc'd and not the recipient Christian Mattart 2016. 6. 22.	Collecting Feedback	1	9Y
43	Viewing agent-only notes Martin Brule Jr. 2016. 6. 15.	Under Review	2	5Y 5Y
33	Add time and\or charges under the properties tab. Justin 2016. 3. 24.	Collecting Feedback	0
43	Ability to CC (carbon copy) through JSON API Mohamed 2016. 3. 17.	Collecting Feedback	0
33	See and select tickets from within the Reporting menu Chad 2016. 3. 10.	Collecting Feedback	0
53	Adding in "The user has been waiting for..." to Type list for Ticket SLAs Brian Whitmore 2016. 2. 23.	Under Review	1	9Y
47	Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane CAC Helpdesk 2016. 2. 11.	Collecting Feedback	1	7Y
36	Change author of articles Stephanie 2016. 2. 11.	Collecting Feedback	1	6Y
55	Load-balanced ticket distribution Steve Miller 2016. 2. 5.	Collecting Feedback	1	7Y
33	Printing / saving PDF of a User Record Jeremy Budd 2016. 2. 5.	Collecting Feedback	0
44	Attach file using the JIRA App Andreas 2016. 2. 2.	Collecting Feedback	2	8Y 7Y
45	Custom fields on ticket message in agent interface Terje Jørgensen 2016. 1. 29.	Collecting Feedback	0
42	Ability to disable sending chat transcripts to users Chad 2016. 1. 27.	Collecting Feedback	0
46	More settings for ticket deflection Karina Kondrasheva 2016. 1. 26.	Collecting Feedback	0
44	Split permissions out such it's possible to only inhibit edits to replies sent externally. Nik Smit 2016. 1. 21.	Collecting Feedback	1	9Y
45	Windows 10 Mobile App Ibrahim 2016. 1. 16.	Collecting Feedback	0
47	incorporate a "you can book me" feature. Scott Hardy 2016. 1. 15.	In Development	1	9Y
40	Custom Fields Dependent on Organization Nik Kov 2016. 1. 12.	Collecting Feedback	0
40	Additional Avatar Sources Will Polley 2016. 1. 11.	Collecting Feedback	0
46	Regarding Article, comment validation Kenneth 2016. 1. 5.	Collecting Feedback	0
49	Granular Field Visibility Access in the CRM Mike Sheldon 2015. 12. 30.	Collecting Feedback	0
325	Mass Action Add "Problem","Note", and "Merge" Nik Kov 2015. 12. 28.	Collecting Feedback	6	9Y 8Y 7Y 5Y
27	Display Options for Layouts Kyle Oliveira 2015. 12. 21.	Collecting Feedback	2	6Y 10Y
36	@ Mentions in snippets Matthew Baines 2015. 12. 16.	In Development	1	9Y
37	Show fail date as a Display option Malou 2015. 12. 9.	Collecting Feedback	1	7Y
57	Working Hours for ticket triggers and escalations Justin 2015. 12. 7.	Collecting Feedback	3	8Y 5Y 5Y
47	Allow recently created articles on KB to be marked as NEW Chris bridges 2015. 11. 26.	Collecting Feedback	0
29	Macros that prompt for input Steve Miller 2015. 11. 18.	Collecting Feedback	0
34	Macros outside of tickets Steve Miller 2015. 11. 18.	Collecting Feedback	0
35	Display CAPTCHA on first page of Feedback Steve Miller 2015. 11. 16.	Collecting Feedback	0
38	Task creation usability enhancement Steve Miller 2015. 11. 16.	In Development	1	9Y
55	Ability to edit published knowledgebase articles, but keep edits as draft Peter Jackson 2015. 11. 16.	Collecting Feedback	2	11Y 9Y
37	Organization users' time zone matching made easier Petros K. 2015. 11. 16.	Collecting Feedback	0
39	I want to be able to set a Users name and email automatically in the Chat Widget Josué Teixeira 2015. 11. 12.	Collecting Feedback	1	8Y
28	Deactivate or limit API logging Timo Heil 2015. 11. 12.	Collecting Feedback	0
25	Search via the Product root/familiy as well as version Matthew Baines 2015. 11. 11.	Collecting Feedback	0
34	Send email to Teams as well as individuals Jason Gillan 2015. 11. 11.	Collecting Feedback	0
30	Replying to tickets by email that can add follower Mahmoud Sheikhian 2015. 11. 11.	Collecting Feedback	0
35	Ability to search inside of attachment like PDF and word and text files Mahmoud Sheikhian 2015. 11. 11.	Collecting Feedback	0
30	Exchange public folder support Terje J 2015. 11. 11.	Collecting Feedback	1	4Y
33	Adjustable column headers in agent interface Martin Brule Jr. 2015. 11. 6.	Collecting Feedback	0
30	Hide disabled users from Agent searches Simon Frost 2015. 11. 6.	Collecting Feedback	0
34	More control over SLA alerts James 2015. 11. 4.	Collecting Feedback	0
45	Adding a Service Catalog within Deskpro (ITIL) Adam Smeets 2015. 10. 30.	Collecting Feedback	0
45	Possibility to translate Signature Marcel Menten 2015. 10. 14.	Collecting Feedback	0
28	Make time registration as duty field mandatory for agent Angelika Buchegger 2015. 10. 12.	Collecting Feedback	0
37	Add download hotlinks via API Jason Speck 2015. 10. 1.	Collecting Feedback	0
23	Toggle showing user email address Jeremy Budd 2015. 9. 29.	Collecting Feedback	0
45	Filter for "Last Agent Note" Angelika Buchegger 2015. 9. 29.	Collecting Feedback	2	8Y 5Y
35	Sort list pane view by clicking on head of column Frédéric Zouaï 2015. 9. 17.	Collecting Feedback	1	9Y

제목 / 저자

상태

활동

33

Let the agent know when the department was bcc'd and not the recipient

Christian Mattart

2016. 6. 22.

Collecting Feedback

1