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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
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Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
43
Ability to CC (carbon copy) through JSON API
Mohamed
2016. 3. 17.
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
2016. 3. 10.
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
2016. 2. 23.
Under Review
1
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
2016. 2. 11.
Collecting Feedback
1
36
Change author of articles
Stephanie
2016. 2. 11.
Collecting Feedback
1
54
Load-balanced ticket distribution
Steve Miller
2016. 2. 5.
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
2016. 2. 5.
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
2016. 2. 2.
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
2016. 1. 29.
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
2016. 1. 27.
Collecting Feedback
0
46
More settings for ticket deflection
Karina Kondrasheva
2016. 1. 26.
Collecting Feedback
0
44
Split permissions out such it's possible to only inhibit edits to replies sent externally.
Nik Smit
2016. 1. 21.
Collecting Feedback
1
45
Windows 10 Mobile App
Ibrahim
2016. 1. 16.
Collecting Feedback
0
47
incorporate a "you can book me" feature.
Scott Hardy
2016. 1. 15.
In Development
1
40
Custom Fields Dependent on Organization
Nik Kov
2016. 1. 12.
Collecting Feedback
0
40
Additional Avatar Sources
Will Polley
2016. 1. 11.
Collecting Feedback
0
46
Regarding Article, comment validation
Kenneth
2016. 1. 5.
Collecting Feedback
0
49
Granular Field Visibility Access in the CRM
Mike Sheldon
2015. 12. 30.
Collecting Feedback
0
323
Mass Action Add "Problem","Note", and "Merge"
Nik Kov
2015. 12. 28.
Collecting Feedback
6
27
Display Options for Layouts
Kyle Oliveira
2015. 12. 21.
Collecting Feedback
2
36
@ Mentions in snippets
Matthew Baines
2015. 12. 16.
In Development
1
37
Show fail date as a Display option
Malou
2015. 12. 9.
Collecting Feedback
1
57
Working Hours for ticket triggers and escalations
Justin
2015. 12. 7.
Collecting Feedback
3
47
Allow recently created articles on KB to be marked as *NEW*
Chris bridges
2015. 11. 26.
Collecting Feedback
0
29
Macros that prompt for input
Steve Miller
2015. 11. 18.
Collecting Feedback
0
34
Macros outside of tickets
Steve Miller
2015. 11. 18.
Collecting Feedback
0
35
Display CAPTCHA on first page of Feedback
Steve Miller
2015. 11. 16.
Collecting Feedback
0
38
Task creation usability enhancement
Steve Miller
2015. 11. 16.
In Development
1
55
Ability to edit published knowledgebase articles, but keep edits as draft
Peter Jackson
2015. 11. 16.
Collecting Feedback
2
37
Organization users' time zone matching made easier
Petros K.
2015. 11. 16.
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Josué Teixeira
2015. 11. 12.
Collecting Feedback
1
28
Deactivate or limit API logging
Timo Heil
2015. 11. 12.
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Matthew Baines
2015. 11. 11.
Collecting Feedback
0
34
Send email to Teams as well as individuals
Jason Gillan
2015. 11. 11.
Collecting Feedback
0
30
Replying to tickets by email that can add follower
Mahmoud Sheikhian
2015. 11. 11.
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Mahmoud Sheikhian
2015. 11. 11.
Collecting Feedback
0
30
Exchange public folder support
Terje J
2015. 11. 11.
Collecting Feedback
1
33
Adjustable column headers in agent interface
Martin Brule Jr.
2015. 11. 6.
Collecting Feedback
0
29
Hide disabled users from Agent searches
Simon Frost
2015. 11. 6.
Collecting Feedback
0
34
More control over SLA alerts
James
2015. 11. 4.
Collecting Feedback
0
43
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
2015. 10. 30.
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
2015. 10. 14.
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
2015. 10. 12.
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
2015. 10. 1.
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
2015. 9. 29.
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
2015. 9. 29.
Collecting Feedback
2
34
Sort list pane view by clicking on head of column
Frédéric Zouaï
2015. 9. 17.
Collecting Feedback
1
31
Please add search articles by author
Abhijit Dhumal
2015. 9. 17.
Collecting Feedback
0
36
Testing for Office Hours in Templates
Kris van der Starren
2015. 9. 7.
Collecting Feedback
0
38
Ability to filter tickets by JIRA status
Joel
2015. 8. 5.
Collecting Feedback
0