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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
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Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
2016. 10. 14.
Collecting Feedback
0
34
Print multiple tickets
Tram
2016. 10. 13.
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
2016. 10. 12.
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
2016. 10. 12.
Collecting Feedback
1
43
Customizing timeout before agent takes chat
Christian Mattart
2016. 10. 12.
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
2016. 10. 12.
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
2016. 10. 7.
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
2016. 10. 5.
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
2016. 9. 30.
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
2016. 9. 27.
Collecting Feedback
2
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
2016. 9. 27.
Planning
0
37
2 or more "New Ticket" Windows
jasper
2016. 9. 27.
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
2016. 9. 26.
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
2016. 9. 26.
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
2016. 9. 23.
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
2016. 9. 22.
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
2016. 9. 22.
Collecting Feedback
0
39
Ability to set the column width in ticket views
Eric VanTol
2016. 9. 20.
Collecting Feedback
0
37
Ability to set Parent and Child for an Organisation
Chris Booth
2016. 9. 19.
Collecting Feedback
0
35
Create new ticket using a macro
Lucas Williamson (TEKsystems)
2016. 9. 16.
Collecting Feedback
0
63
Ability to display a special note in a ticket
Eric VanTol
2016. 9. 16.
Collecting Feedback
2
38
Regex matching groups in triggers
Matthew Baines
2016. 9. 15.
Collecting Feedback
0
30
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
2016. 9. 8.
Collecting Feedback
0
33
Feature to handle different types of user replies
Lauren Cumming
2016. 9. 7.
Collecting Feedback
0
35
Make a person a manager of an organization using the API
Lauren Cumming
2016. 9. 7.
Collecting Feedback
0
39
API - create ticket with note
guyot frederic
2016. 9. 1.
Collecting Feedback
0
42
Customer Reports
Chris Brown
2016. 8. 31.
Under Review
0
42
Deskpro app notifications
Philipp Bartsch
2016. 8. 31.
In Development
0
38
Add variable to use 'Current assigned agent'
Lauren Cumming
2016. 8. 26.
Collecting Feedback
0
68
Display all open tickets for organization
Eric VanTol
2016. 8. 24.
Under Review
1
61
Ask for feedback every Nth ticket...
Sinclair, John
2016. 8. 19.
Under Review
0
175
Calendar view, ticket scheduling
Szabolcs
2016. 8. 16.
Collecting Feedback
2
29
Ability to set a default e-mail name, of each account
Kenneth
2016. 8. 16.
Under Review
0
43
Add an attachment reminder ala Gmail
Jason
2016. 8. 15.
Under Review
1
41
Twig logic tags in snippets
Jason Mulholland
2016. 7. 29.
Collecting Feedback
0
57
Macro hot key
Andrew Weiss
2016. 7. 26.
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Chris Booth
2016. 7. 26.
Collecting Feedback
1
42
Feedback button visibility
Kenneth
2016. 7. 26.
Under Review
0
50
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
2016. 7. 25.
In Development
0
57
Resend Message Option
Chris Booth
2016. 7. 19.
Under Review
0
23
Network Drive/UNC path links in KB articles
Kalin Kauppila
2016. 7. 18.
Collecting Feedback
0
67
Set Ticket Due Date
Steven West
2016. 7. 11.
Under Review
1
86
Ability to send reminders about Tasks as they are Due, rather than Daily
Steven West
2016. 7. 11.
Collecting Feedback
1
36
Initial Response notification from user to agent
Chad
2016. 7. 7.
Collecting Feedback
0
51
Add Not On Hold to Custom Filter Criteria
Brian Whitmore
2016. 7. 7.
Under Review
0
59
Ticket Number on Task Reminders
Bill Gabay
2016. 7. 6.
Under Review
1
55
Option to Disable Agent IM
Ryan Melville
2016. 6. 23.
Collecting Feedback
3
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
2016. 6. 22.
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
2016. 6. 15.
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
2016. 3. 24.
Collecting Feedback
0