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Bug Report Design Feedback
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Bug Report Design Feedback
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Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
2015. 8. 3.
Collecting Feedback
0
67
Group Custom Reports
David Jones
2015. 7. 17.
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
2015. 7. 15.
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
2015. 7. 10.
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
2015. 7. 6.
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
2015. 7. 6.
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
2015. 6. 30.
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
2015. 6. 29.
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
2015. 6. 18.
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
2015. 6. 16.
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
2015. 6. 9.
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
2015. 6. 9.
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
2015. 6. 9.
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
2015. 6. 9.
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
2015. 6. 9.
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
2015. 6. 5.
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
2015. 6. 3.
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
2015. 6. 3.
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
2015. 6. 1.
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
2015. 6. 1.
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
2015. 5. 29.
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
2015. 5. 21.
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
2015. 5. 19.
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
2015. 5. 19.
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
2015. 5. 18.
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
2015. 4. 8.
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2015. 4. 2.
Collecting Feedback
2
59
Department separation
Clint Broadhead
2015. 3. 25.
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
2015. 3. 16.
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
2015. 3. 10.
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
2015. 3. 10.
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
2015. 3. 9.
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
2015. 3. 9.
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
2015. 3. 4.
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
2015. 2. 28.
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
2015. 2. 23.
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
2015. 1. 25.
Under Review
0
60
Allow for “Internal Only Tickets”
Anonymous
2015. 1. 15.
Collecting Feedback
3
81
Create an OR function for custom filters
Anonymous
2015. 1. 15.
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anonymous
2015. 1. 15.
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
2015. 1. 12.
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
2014. 12. 26.
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
2014. 12. 18.
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
2014. 12. 17.
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
2014. 11. 13.
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
2014. 11. 6.
Planning
3
37
Better management of the categories
Geraldine Menard
2014. 11. 5.
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
2014. 10. 31.
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
2014. 10. 31.
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
2014. 10. 29.
Collecting Feedback
0