When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time (next to the cog). It would be good to have either text or a couple of icons to show firstly if the reply was sent to the user (ie Email User box was ticked) and secondly, an icon to show if the e-mail was successfully sent from Deskpro. This would save an agent from having to review the Full Log section (which could be large) to see if a reply was sent to a customer and the result of the update being sent.
댓글 등록
댓글을 작성하려면 로그인하거나 등록하셔야 합니다.