Deskpro Legacy
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How do I update my portal to the latest version?
公開済み: 2016/05/27
02023/08/16 -
How do I install the Messenger widget in Wordpress?
公開済み: 2016/06/22
02023/05/25 -
How can I further customize my chat widget?
公開済み: 2016/06/22
02023/08/16 -
How can I receive text alerts populated with ticket information?
公開済み: 2018/06/05
02023/08/31 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
公開済み: 2018/12/04
02023/05/25 -
Updating to the New Email Templates Editor
公開済み: 2020/03/24
02023/05/25 -
Updating to the Help Center Theme
公開済み: 2020/06/15
02023/05/25 -
Automatic update from the legacy Portal theme to the Help Center theme
公開済み: 2020/08/19
02023/05/25 -
Why does cc'ing an agent on a ticket email create extra ticket?
公開済み: 2014/06/26
02023/08/31 -
Why aren't Community Channels showing up on my portal?
公開済み: 2014/06/11
02023/08/31 -
I'm having trouble changing the order of messages displayed on a ticket
公開済み: 2014/06/13
02023/08/31 -
I'm having trouble receiving notification emails when I create a ticket
公開済み: 2014/06/26
02023/08/31 -
What is the difference between labels and search terms in knowledgebase articles?
公開済み: 2014/06/26
02023/08/31 -
How do I resize the panes of the agent interface?
公開済み: 2014/06/27
02023/08/31 -
Why is some of my agent interface missing?
公開済み: 2014/06/26
02023/08/31 -
Can I change the color of the ticket reply/note box?
公開済み: 2020/02/14
02023/08/31 -
Why can't I see flags?
公開済み: 2014/07/28
12023/08/31 -
How can I keep up to date with changes in Deskpro?
公開済み: 2014/09/10
02023/08/31 -
Is there a Deskpro smartphone app?
公開済み: 2014/09/11
22023/08/31 -
I'm having trouble with Active Directory authentication
公開済み: 2012/10/24
02023/08/31 -
How do I view the raw email source for a ticket message?
公開済み: 2013/02/13
02023/08/31 -
How do I nominate users to manage an organization's tickets?
公開済み: 2012/11/16
02023/08/31 -
Can I use a custom domain name for the portal?
公開済み: 2012/08/16
02023/08/31 -
How do I use variables in snippets, messages and webhook actions?
公開済み: 2012/12/11
42023/08/31 -
How can agents communicate with each other within Deskpro?
公開済み: 2014/09/10
02023/08/31 -
How can I run an email-only helpdesk?
公開済み: 2014/06/26
02023/08/31 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
公開済み: 2014/09/10
02023/08/31 -
What are archived tickets and why should I use archiving?
公開済み: 2014/09/10
02023/08/31 -
Which web browsers does Deskpro support?
公開済み: 2014/09/10
02023/08/31 -
I'm having trouble with replies not being added to the correct tickets
公開済み: 2013/02/20
02023/08/31 -
2023/08/31
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Does Deskpro support multiple languages?
公開済み: 2014/09/08
12023/08/31 -
Why are agent notes being included in email threads?
公開済み: 2015/01/12
02023/08/31 -
How do I best link to other portal content from guide topics?
公開済み: 2018/05/31
02023/08/31 -
How do I link to an individual ticket?
公開済み: 2015/10/13
12023/08/31 -
What does marking a ticket as spam do?
公開済み: 2015/06/26
02023/08/31 -
Can I BCC: someone into a ticket thread?
公開済み: 2014/09/23
02023/08/31 -
How can I set up ticket assignment workflows?
公開済み: 2014/05/19
02023/08/31 -
How do I add information to a ticket without emailing the user?
公開済み: 2014/09/16
02023/08/31 -
How does user auto-response flood protection work?
公開済み: 2014/08/14
02023/08/31 -
Sending different auto-responses based on email address
公開済み: 2014/05/20
02023/08/31 -
How do I use drag and drop ticket attachments?
公開済み: 2014/09/02
02023/08/31 -
How do I automatically increase ticket urgency on tickets from organization managers?
公開済み: 2014/09/08
02023/08/31 -
How do I use the filter pane?
公開済み: 2014/08/28
02023/08/31 -
I'm having trouble with the agent interface displaying old tickets and notifications
公開済み: 2016/05/24
02023/08/31 -
How do I remove links to Deskpro from email notifications?
公開済み: 2014/05/19
02023/08/31 -
How can I change the format and display of date and time?
公開済み: 2014/04/25
02023/08/31 -
How do I assign multiple tickets to one user from another?
公開済み: 2014/05/28
02023/08/31 -
Who gets my message when I reply to an email notification as an agent?
公開済み: 2015/07/20
02023/08/24 -
How do I disable keyboard shortcuts?
公開済み: 2015/06/25
02023/08/31