Deskpro Legacy
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How long can User open a Resolved ticket
公開済み: 2019/04/15
02023/08/24 -
API: Setting contact data
公開済み: 2023/08/29
02023/08/29 -
Deskpro API usage examples
公開済み: 2014/09/10
02023/08/29 -
I'm having trouble with duplicate actions from a custom trigger
公開済み: 2014/09/08
02023/08/29 -
Can I use Deskpro automation for integration with JIRA?
公開済み: 2014/12/22
02023/08/29 -
Can I let users log in to Deskpro using their existing accounts from other systems?
公開済み: 2015/01/26
02023/08/29 -
How to Download a Process Log
公開済み: 2019/02/11
02023/08/29 -
How do I stop agent names appearing in the 'From:' field of emails?
公開済み: 2015/01/26
02023/08/29 -
Change welcome message based on usergroup
公開済み: 2013/01/03
02023/08/29 -
How can I add translations for the Welcome Message on the Portal?
公開済み: 2019/12/19
02023/08/29 -
I'm having trouble with poor performance or a slow agent interface on some computers
公開済み: 2015/06/29
02023/08/29 -
I'm having trouble with an error: "The email address is already in use"
公開済み: 2016/01/06
02023/08/29 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
公開済み: 2016/04/12
02023/08/29 -
How can I improve email previews for certain mobile email apps?
公開済み: 2015/07/24
02023/08/29 -
How do I filter users from an authentication source?
公開済み: 2015/09/22
02023/08/29 -
2023/08/29
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How do I add an organization-wide email signature?
公開済み: 2018/05/24
02023/08/29 -
Overriding Messenger settings
公開済み: 2020/07/15
02023/08/31 -
How to display a ticket custom field in an email template or portal template
公開済み: 2015/07/16
02023/08/31 -
How can I change the name of the "Contact Us" tab?
公開済み: 2016/11/16
02023/08/30 -
Number of tickets created this year month by month compared to last year
公開済み: 2021/07/20
02023/08/30 -
I'm having trouble with the Start Chat button
公開済み: 2016/03/10
02023/08/30 -
Can I track a Service Level Agreement within Deskpro?
公開済み: 2014/09/10
02023/08/30 -
I'm having trouble with the round robin working properly
公開済み: 2015/06/18
02023/08/30 -
How do I restrict access to parts of my portal?
公開済み: 2014/05/29
02023/08/30 -
Ticket followers replying by email is going to the user not the agent
公開済み: 2014/06/03
02023/08/30 -
2023/08/30
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How do I delete all my test tickets?
公開済み: 2015/06/15
02023/08/30 -
How do I hide the 'contact us' tab on the front portal page?
公開済み: 2017/11/28
02023/08/31 -
How do I follow up automatically when a user stops replying?
公開済み: 2023/09/01
02023/09/01 -
How do I set up an internal knowledgebase for agents only?
公開済み: 2014/08/14
02023/09/08 -
How can I make a department visible to agents only?
公開済み: 2014/11/10
02023/09/07 -
2023/09/07
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Removing Comments on Satisfaction
公開済み: 2018/12/07
02023/09/08 -
Data Import & Migrations
公開済み: 2018/02/27
02023/09/08 -
Can Deskpro send SMS text notifications?
公開済み: 2014/09/25
02023/09/08 -
Making email templates brand specific
公開済み: 2019/06/26
02023/10/19 -
How do I set up a new user registration form?
公開済み: 2015/02/09
02023/09/08 -
Average resolution time of tickets
公開済み: 2021/07/20
02023/09/08 -
Show tickets in order of the number of different agents who replied
公開済み: 2016/02/24
02023/09/08 -
Reports widget override examples
公開済み: 2019/01/29
32023/09/08 -
First Contact Resolution
公開済み: 2021/07/20
02023/09/08 -
Average time till first response
公開済み: 2021/07/20
02023/09/08 -
"Please reference a specific column" error
公開済み: 2015/11/23
02023/09/08 -
Customising colour of charts on report custom dashboards
公開済み: 2021/08/12
02023/09/08 -
List of tickets that haven't had an agent reply in over 24 hours
公開済み: 2021/07/20
02023/09/08 -
What do I use in a query to retrieve the email address of ticket users?
公開済み: 2014/10/08
02023/09/08 -
Can I use Active Directory to sign in my agents?
公開済み: 2014/09/09
02023/09/08 -
How do I include ticket account addresses in emails?
公開済み: 2015/06/22
02023/09/08 -
I'm having a trouble with users being unable to add attachments to tickets
公開済み: 2014/06/10
02023/09/11