Deskpro Support

お問合せ

Deskpro Legacy

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Emily Booth

2023/08/24
How long can User open a Resolved ticket

Emily Booth

2023/08/24
API: Setting contact data

Mike S.

2023/08/29
Deskpro API usage examples

Ben Henley

2023/08/29
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

2023/08/29
Can I use Deskpro automation for integration with JIRA?

Ben Henley

2023/08/29
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

2023/08/29
How to Download a Process Log

Emily Booth

2023/08/29
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

2023/08/29
Change welcome message based on usergroup

Christopher Nadeau

2023/08/29
How can I add translations for the Welcome Message on the Portal?

Grace Howlett

2023/08/29
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

2023/08/29
I'm having trouble with an error: "The email address is already in use"

Ben Henley

2023/08/29
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

2023/08/29
How can I improve email previews for certain mobile email apps?

Ben Henley

2023/08/29
How do I filter users from an authentication source?

Christopher Nadeau

2023/08/29
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

2023/08/29
How do I add an organization-wide email signature?

Grace Howlett

2023/08/29
Overriding Messenger settings

Matthew Wray

2023/08/31
How to display a ticket custom field in an email template or portal template

Ben Henley

2023/08/31
How can I change the name of the "Contact Us" tab?

Lauren Cumming

2023/08/30
Number of tickets created this year month by month compared to last year

Christine Loh

2023/08/30
I'm having trouble with the Start Chat button

Ben Henley

2023/08/30
Can I track a Service Level Agreement within Deskpro?

Ben Henley

2023/08/30
I'm having trouble with the round robin working properly

Ben Henley

2023/08/30
How do I restrict access to parts of my portal?

Ben Henley

2023/08/30
Ticket followers replying by email is going to the user not the agent

Ben Henley

2023/08/30
How can I ensure that Knowledgebase content is regularly reviewed and updated?

Grace Howlett

2023/08/30
How do I delete all my test tickets?

Ben Henley

2023/08/30
How do I hide the 'contact us' tab on the front portal page?

Colin Dunn

2023/08/31
How do I follow up automatically when a user stops replying?

Ben Henley

2023/09/01
How do I set up an internal knowledgebase for agents only?

Ben Henley

2023/09/08
How can I make a department visible to agents only?

Ben Henley

2023/09/07
How can I automatically respond to users to let them know our office is closed?

Ben Henley

2023/09/07
Removing Comments on Satisfaction

Emily Booth

2023/09/08
Data Import & Migrations

Benedict Sycamore

2023/09/08
Can Deskpro send SMS text notifications?

Ben Henley

2023/09/08
Making email templates brand specific

Matthew Wray

2023/10/19
How do I set up a new user registration form?

Ben Henley

2023/09/08
Average resolution time of tickets

Christine Loh

2023/09/08
Show tickets in order of the number of different agents who replied

Ben Henley

2023/09/08
Reports widget override examples

Christopher Nadeau

2023/09/08
First Contact Resolution

Christine Loh

2023/09/08
Average time till first response

Christine Loh

2023/09/08
"Please reference a specific column" error

Ben Henley

2023/09/08
Customising colour of charts on report custom dashboards

Christine Loh

2023/09/08
List of tickets that haven't had an agent reply in over 24 hours

Christine Loh

2023/09/08
What do I use in a query to retrieve the email address of ticket users?

Ben Henley

2023/09/08
Can I use Active Directory to sign in my agents?

Ben Henley

2023/09/08
How do I include ticket account addresses in emails?

Ben Henley

2023/09/08