Why can't I see flags? - ナレッジベース / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Who can see My Stars?

Why can't I see flags?

最終更新日：2023/08/31更新者Lara Proud

Question:

When other agents on my helpdesk set flags, I can't see them. Is there something wrong?

Answer:

Flags are designed for each agent's personal use: agents can't see each other's flags. If you would like a shared way to mark tickets for attention, use urgency or labels.

参考になった役に立たない

139 人中 78 人がこのページは参考になったと答えました

Comments (1)

Philipp Bartsch

8年前

But this is for actual manual setting only, correct? If I set up a trigger that flags a ticket of an agent under specific conditions then everyone is able to see it. Moreover I am not able to remove a flag by using a trigger action.

コメントを追加

コメントを投稿するには、ログインまたは登録が必要です。

作者: Ben Henley
Creation date: 2014/07/28
Last update: 2023/08/31
Publish date: 2014/07/28