メインコンテンツへスキップ

Can I BCC: someone into a ticket thread? - ナレッジベース / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Can I BCC someone on a Ticket?

Can I BCC: someone into a ticket thread?

作成者一覧

There is no function to BCC someone into a ticket, by design. Consider what happens if a person who is BCC'd onto a ticket replies to a ticket message. If Deskpro added their reply to the ticket then all other users/agents could see the message, which defeats the purpose of a BCC.

If you want to create a separate email thread (outside of Deskpro), you can forward an individual message as an email using the gear icon on each message. Another option is to create a linked ticket and add the person you wish to BCC.

参考になった 役に立たない

117 人中 65 人がこのページは参考になったと答えました

コメントを追加

コメントを投稿するには、ログインまたは登録が必要です。

パスワードをお忘れですか?