Skip to main content
New to Deskpro Support?
Setting up a Custom Email Address with Deskpro Cloud
What documentation is available for Deskpro?
How do I get started with Deskpro?
Setting up Departments
1. Personalize your helpdesk
View all articles in Getting Started
Sales, Billing & Legal
What happens if I want to change the number of agents I pay for?
Can I buy part-time or 'light' agent licenses?
Agents seeing License Error even though the license hasn't expired
I want to buy Deskpro but I need you to send me an invoice
Can I pay by check?
View all articles in Sales, Billing & Legal
What is the difference between labels and search terms in knowledgebase articles?
How can I make knowledgebase articles visible to specific users only?
I'm having trouble with the subject of reminder emails
What limitations do the trial versions have?
Updating to the Help Center Theme
View all articles in Using Deskpro
Do you provide training?
Can I import the tickets and other information from my legacy helpdesk?
What resources are available for teaching agents to use Deskpro?
Do you charge for updates to Deskpro?
Can Deskpro upgrade my on-premise instance on my behalf?
View all articles in Additional Services
Developer & Reporting
Can I show details for the most recent edit to a Knowledgebase article? (Old)
My custom report with a lot of fields is failing
Show tickets in order of the number of different agents who replied
Adding an API Key
I'm receiving a 403 status when using the V2 API. How can I fix this?
View all articles in Developer & Reporting
Managing Deskpro On-Premise
Switching from database to filesystem storage or back doesn't change database size
Enable archiving to increase performance with very large ticket numbers
Can I see the Deskpro source code?
Where do I find an installation guide for my platform?
Using an Office365 Email Account for On-Premise
View all articles in Managing Deskpro On-Premise