Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
公開済み: 2015/06/04
02023/08/29 -
How do I link tickets to community topics?
公開済み: 2018/03/19
02023/06/30 -
How do I notify a user when their ticket is assigned?
公開済み: 2023/09/13
02023/09/13 -
How do I stop bounces and Out of Office messages being turned into tickets?
公開済み: 2014/06/10
02023/08/31 -
How do I convert a normal user to an agent?
公開済み: 2014/06/11
02023/08/31 -
How do I generate debug information for a ticket?
公開済み: 2013/07/18
02023/09/13 -
Can tickets be put on hold?
公開済み: 2001/11/18
02023/09/08 -
How can I see which tickets have been resolved by only one agent?
公開済み: 2018/05/09
02023/08/01 -
How can I strip HTML from message content in my report?
公開済み: 2015/10/13
02023/08/31 -
Changing the size of the navigation buttons
公開済み: 2016/10/04
12023/08/31 -
How do I find the ID number of a Deskpro field or other item?
公開済み: 2015/10/13
02023/08/31 -
How can I specify a sub-status in stats?
公開済み: 2019/03/19
02023/08/31 -
Querying Custom Fields
公開済み: 2019/06/24
02023/08/31 -
I'm having trouble making a custom report retrieve phone numbers
公開済み: 2015/10/13
02023/08/31 -
Unified login with JSON Web Token standard
公開済み: 2014/11/14
02023/08/31 -
I'm having trouble with the subject of reminder emails
公開済み: 2015/11/02
02023/08/31 -
Is there a way to CC: someone into a ticket?
公開済み: 2014/09/23
02023/08/31 -
I don't want to show the author for Knowledgebase articles
公開済み: 2016/02/12
12023/08/31 -
I don't want to show the author of Knowledgebase articles
公開済み: 2016/10/17
02023/08/31 -
How do I prevent a specific agent being assigned tickets?
公開済み: 2017/03/02
02023/08/31 -
How do I create a welcome message for my portal?
公開済み: 2016/08/08
02023/08/31 -
How do I change the welcome message for different usergroups?
公開済み: 2016/08/26
02023/08/31 -
What are the cookies that Deskpro uses?
公開済み: 2018/09/05
02023/08/31 -
How do I make tasks visible to certain agents, teams or departments?
公開済み: 2018/05/11
02023/08/31 -
I'm having trouble getting JIRA-related triggers to work
公開済み: 2015/01/07
02023/08/31 -
How do I make clear in email notifications to agent followers that they don't need to respond?
公開済み: 2014/06/02
02023/08/31 -
How can my users view & manage their tickets within the portal?
公開済み: 2019/02/28
02023/08/31 -
8. Create your first knowledgebase article
公開済み: 2023/08/17
02023/09/19 -
How can I export my tickets?
公開済み: 2015/05/07
02023/08/31 -
Removing 'Change Password' from the User Profile
公開済み: 2016/11/16
02023/08/31 -
The Portal Editor won't load
公開済み: 2015/07/22
02023/08/31 -
How do I set a default department for tickets submitted via the user portal?
公開済み: 2016/08/08
02023/08/31 -
How do I customize the text that appears on my portal?
公開済み: 2014/09/09
02023/08/31 -
I'm having trouble with agents not receiving SMS alerts
公開済み: 2014/09/05
02023/08/31 -
What are the different interfaces within Deskpro?
公開済み: 2014/09/08
02023/08/31 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
公開済み: 2014/05/30
02023/08/31 -
How do I change the logo on the agent login screen?
公開済み: 2015/06/10
02023/08/31 -
2023/08/31
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I'm having trouble with emails forwarded from certain accounts not showing up in the interface
公開済み: 2014/07/29
02023/08/31 -
I'm having trouble with an error: "Error with your forwarded email"
公開済み: 2012/11/05
02023/08/31 -
Can I send SLA notifications to a Slack channel?
公開済み: 2019/10/04
02023/08/31 -
Adding tasks to tickets with triggers
公開済み: 2019/10/15
02023/08/31 -
Adding a background image to the user portal
公開済み: 2016/11/01
02023/08/31 -
How do I add a custom favicon to the user portal?
公開済み: 2016/11/16
02023/08/31 -
How can I make agents record a solution for each ticket?
公開済み: 2015/10/13
02023/08/31 -
How do I make guides or knowledgebase articles only visible to agents?
公開済み: 2018/04/05
02023/08/24 -
I'm having trouble with being redirected to the wrong helpdesk address
公開済み: 2016/05/04
02023/08/24 -
How can I set different SLA response times for weekdays and weekends?
公開済み: 2015/01/13
02023/08/24 -
Why can't I add a custom ticket status?
公開済み: 2014/05/22
02023/09/07 -
Hide Option to Upload Image
公開済み: 2018/12/07
02023/08/24