Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
-
Does Deskpro support multiple languages?
公開済み: 2023/04/04
02023/08/31 -
Improve helpdesk performance with lots of tickets
公開済み: 2023/06/19
02023/06/19 -
What does marking a ticket as spam do?
公開済み: 2023/06/20
02023/06/22 -
How am I able to setup ticket assignment workflows?
公開済み: 2023/06/22
02023/08/24 -
Automatically increase urgency for tickets from Organization Managers
公開済み: 2023/06/22
02023/08/31 -
How can I remove links to Deskpro from email notifications?
公開済み: 2023/08/24
02023/08/24 -
Is time counted from when an SLA is applied?
公開済み: 2015/02/10
12023/08/24 -
How do I disable keyboard shortcuts?
公開済み: 2023/06/30
02023/06/30 -
How do I automatically assign agents to tickets they reply to using email?
公開済み: 2023/06/30
02023/09/13 -
How do I generate debug information for a ticket ?
公開済み: 2023/07/20
02023/09/13 -
How do I only display the Help Center Welcome Message to User's who are logged in?
公開済み: 2023/07/21
02023/07/21 -
I'm having trouble with agents not receiving SMS alerts
公開済み: 2023/08/17
02023/08/17 -
How can I make agents record a solution for each ticket?
公開済み: 2023/08/24
02023/08/24 -
I can't load the Help Center editor
公開済み: 2023/08/17
02023/08/17 -
How do I add a custom favicon to the Help Center?
公開済み: 2023/08/24
02023/08/24 -
How to Download a Process Log
公開済み: 2023/08/29
02023/08/29 -
Hide Option to Upload an Account Photo in Help Center
公開済み: 2023/08/24
02023/08/24 -
How do I automatically tell users who submit tickets by email to use the Help Center?
公開済み: 2023/09/13
02023/09/13 -
2023/09/07
-
How do I prevent a specific agent being assigned tickets?
公開済み: 2023/08/10
02023/08/10 -
How can I change the name of the "Contact Us" tab?
公開済み: 2023/08/30
02023/08/30 -
I'm having trouble with getting CAPTCHAs every time I try to log in
公開済み: 2023/09/13
02023/09/13 -
How do I customize my embedded contact form?
公開済み: 2023/08/30
02023/08/30 -
How Do I Convert A Normal User to An Agent?
公開済み: 2023/08/01
02023/08/01 -
How do I remove agent names in the 'From:' field of emails?
公開済み: 2023/08/29
02023/08/29 -
I'm having trouble with an error: "Email address already exists"
公開済み: 2023/08/29
02023/08/29 -
Can I change the title of the 'Department' field on the contact form?
公開済み: 2018/11/14
02023/08/10 -
I'm having trouble getting Jira-related triggers to work
公開済み: 2023/08/10
02023/08/10 -
How do I use ticket SLAs?
公開済み: 2023/08/10
02023/08/10 -
Ticket followers replying by email is going to the user not the agent
公開済み: 2023/08/30
02023/08/30 -
How can I show a list of Ticket Followers in an email notification?
公開済み: 2023/08/10
02023/08/16 -
Download ticket results as CSV
公開済み: 2023/08/17
02023/08/17 -
Creating Effective Custom New Ticket Contact Forms
公開済み: 2022/02/10
02023/08/21 -
What are the different interfaces in Deskpro?
公開済み: 2023/08/17
02023/08/21 -
What are the default triggers for?
公開済み: 2015/01/22
02023/08/25 -
How do I find the ID number of a Deskpro field or other item?
公開済み: 2023/08/29
02023/08/29 -
Why are some automatic Replies added as an Agent Note?
公開済み: 2023/08/29
02023/08/29 -
Overriding Messenger settings
公開済み: 2023/08/30
02023/08/30 -
How to display a ticket custom field in an email template or Help Center template
公開済み: 2023/08/30
02023/08/31 -
Gmail/Google Apps "modern security standards" email error
公開済み: 2023/08/31
02023/08/31 -
I'm having trouble with an error: "rejected (from_gateway_address)"
公開済み: 2015/01/13
02023/09/01 -
Can I use Active Directory to sign in my agents?
公開済み: 2023/09/08
02023/09/08 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
公開済み: 2023/09/11
02023/09/11 -
How to inspect AJAX requests with Chrome tools
公開済み: 2023/09/11
02023/09/11 -
JIRA integration app
公開済み: 2023/09/12
02023/09/12 -
Using the Deskpro API browser
公開済み: 2023/09/13
02023/09/13 -
How can I best manage Out of Office Agent accounts?
公開済み: 2023/09/13
02023/10/06 -
How does Deskpro match email replies to their proper tickets?
公開済み: 2023/09/13
02023/09/13 -
How do I change the fields on the ticket form?
公開済み: 2023/09/19
02023/09/19 -
Can I import data from other systems or helpdesks?
公開済み: 2023/09/19
02023/09/20