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Using Deskpro
Admin
Business Rules
Business Rules
Triggers
(5)
How do I assign out-of-hours tickets to a particular team?
Adding an agent reply without sending an email in Deskpro Horizon
How do I notify a user when their ticket is assigned?
How do I make a reusable checklist of things to do within a ticket?
Send a Automatic WhatsApp Replies using Triggers
Triggers の記事をすべてみる
How can I receive text alerts with ticket information?
John Davison
2023/08/17
What are Escalations?
Christopher Nadeau
2023/08/17
Automatically add Tasks to Tickets with Triggers
Lara Proud
2023/08/31
Creating Shift Patterns in your Helpdesk
Lara Proud
2024/11/28
How can I send different auto-responses dependent on email addresses?
Chynah Hayde
2023/08/24
How can I set different SLA response times for weekdays and weekends?
James Godwin
2023/08/24
I'm having trouble with duplicate actions from a custom trigger
David Anjonrin-Ohu
2023/08/29
How do I use a generic From: name for agent email notifications?
James Godwin
2023/08/29
Can I track Service Level Agreements in Deskpro?
Nabeel Zahid
2023/08/30
How does a Round Robin start assigning Tickets?
Nabeel Zahid
2024/11/28
How can I send an SLA update to Slack?
Chynah Hayde
2023/08/31
Changing the order of messages on a ticket
Lara Proud
2023/08/31
How do I stop bounces and Out of Office messages being turned into tickets?
Matthew Wray
2023/08/31
How do I follow up automatically when a user stops replying?
Eloise Rea
2023/09/07
Why does my 1 day SLA have a failure date 3 days away?
Dan Baker
2023/09/07
Can Deskpro send SMS text notifications?
Kimberley Wilson
2023/09/15
Can I show the Satisfaction survey only for tickets in a certain department?
Felipe Bessa Coelho
2023/09/14
How do I set up a Round Robin for Ticket Assignment?
Lara Proud
2023/09/15
How do I prevent satisfaction survey requests being sent to particular users?
Paul Davies
2023/09/15
How can I run a trigger for a specific Organization?
Hannah Scott
2023/09/19
Increasing the priority of tickets when emails are marked with High Importance
Matthew Wray
2024/01/09
Setting Up an Escalation for Data Retention in Deskpro
Kim
2024/08/01