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Triggers (5)

Triggers の記事をすべてみる

How can I receive text alerts with ticket information?

John Davison

2023/08/17
What are Escalations?

Christopher Nadeau

2023/08/17
Automatically add Tasks to Tickets with Triggers

Lara Proud

2023/08/31
Creating Shift Patterns in your Helpdesk

Lara Proud

2023/10/12
How can I send different auto-responses dependent on email addresses?

Chynah Hayde

2023/08/24
How can I set different SLA response times for weekdays and weekends?

James Godwin

2023/08/24
I'm having trouble with duplicate actions from a custom trigger

David Anjonrin-Ohu

2023/08/29
How do I use a generic From: name for agent email notifications?

James Godwin

2023/08/29
Can I track Service Level Agreements in Deskpro?

Nabeel Zahid

2023/08/30
How does a Round Robin start assigning Tickets?

Nabeel Zahid

2023/08/30
How can I send an SLA update to Slack?

Chynah Hayde

2023/08/31
Changing the order of messages on a ticket

Lara Proud

2023/08/31
How do I stop bounces and Out of Office messages being turned into tickets?

Matthew Wray

2023/08/31
How do I follow up automatically when a user stops replying?

Eloise Rea

2023/09/07
Why does my 1 day SLA have a failure date 3 days away?

Dan Baker

2023/09/07
Can Deskpro send SMS text notifications?

Kimberley Wilson

2023/09/15
Can I show the Satisfaction survey only for tickets in a certain department?

Felipe Bessa Coelho

2023/09/14
How do I set up a Round Robin for Ticket Assignment?

Lara Proud

2023/09/15
How do I prevent satisfaction survey requests being sent to particular users?

Paul Davies

2023/09/15
How can I run a trigger for a specific Organization?

Hannah Scott

2023/09/19
Increasing the priority of tickets when emails are marked with High Importance

Matthew Wray

2024/01/09
Setting Up an Escalation for Data Retention in Deskpro

Kim Triel

2024/08/01