Listanézet Állapotváltozás Cím Állapotváltozás Hozzászólás? Tevékenység Add Filter condition for empty date fields & add custom date fields as conditions for Escalations Planning Collecting Feedback 1 JS G Feedback request sent even if it was collected on close Planning Collecting Feedback 0 YA HubSpot integration Planning Collecting Feedback 0 YA Report - Agent by team Planning Collecting Feedback 1 RD KO Integration of Feedback and Youtrack/project management tools. Planning Collecting Feedback 0 NG Better management of knowledge base articles across multiple brands Planning Collecting Feedback 2 EO YA MA Add "Agent" to Ordered By dropdown menu in Tickets view Planning Collecting Feedback 0 GS Ticket Update Trigger Planning Collecting Feedback 1 R Highlight code blocks in Articles Planning Collecting Feedback 0 YA Reports are not available as CSV to external colleagues Planning Collecting Feedback 1 JS EL Import articles from Google Drive/Docs Planning Collecting Feedback 0 YA Sharing Tickets Across Deskpro Accounts Planning Collecting Feedback 0 YA Agent permission report Planning Collecting Feedback 0 JV Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat Planning Collecting Feedback 0 s Add Persian characters support. Planning Collecting Feedback 0 Mm Notify agents more clearly when a new chat has been assigned to them via Round Robin Planning Collecting Feedback 0 LP Merged tickets should leave the order number of the merged ticket as a comment Planning Collecting Feedback 1 JC JC Update JIRA-logo Planning Collecting Feedback 0 M Reusing Attachments within Tickets Planning Collecting Feedback 1 KS TG Numbered list in snippets Planning Collecting Feedback 0 JC Add a setting to require users to provide a comment in the satisfaction survey Planning Collecting Feedback 0 AS Admin capability to delete agent IM groups Planning Collecting Feedback 1 LV LV Differentiate language availability per brand Planning Collecting Feedback 1 K C Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to Planning Collecting Feedback 0 GL Schedules Planning Collecting Feedback 1 MN SH Creating a snapshot of system setup and configuration on cloud Planning Collecting Feedback 0 JW Task handling improvements Planning Collecting Feedback 0 Download attachements in bulk Planning Collecting Feedback 0 Permissions checker tool to test what permissions are effective for different agents across different departments Planning Collecting Feedback 0 KR Possibility to have a drop down list with the opened tabs Planning Collecting Feedback 0 Add the ability to un-dock the Agent IM window Planning Collecting Feedback 0 RC Be able to apply a Macro when adding an Agent Note Planning Collecting Feedback 0 MS Add "pause" and "reset" options when answering a ticket Planning Collecting Feedback 0 NH Display Knowledge Base articles articles in widget Planning Collecting Feedback 0 K Improve the display of drop-down custom fields in the mobile app Planning Collecting Feedback 0 SH Trigger auto chat if: Planning Collecting Feedback 0 A Allow agents to filter all the nested custom field options in the top-level select box Planning Collecting Feedback 0 TG Read-only custom fields Planning Collecting Feedback 1 GK MW Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form. Planning Collecting Feedback 0 C A setting that prohibits multiple display of tickets Planning Collecting Feedback 1 MS PV Add more filters to Agent Hours Planning Collecting Feedback 0 SH is confirmed = uservalidated Report 3 hónap Collecting Feedback 0 TM Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface Planning Collecting Feedback 1 HG HG Allow me to import a users language preference from an Active Directory usersource to their CRM profile Planning Collecting Feedback 0 SH Add ability to be able to quickly import Organization data by csv Planning Collecting Feedback 0 RC add 'organization changed' criteria to ticket triggers Planning Collecting Feedback 0 TD Add ability to create internal/hidden departments Planning Collecting Feedback 1 K JG Two Factor Authentication (DUO) Planning Collecting Feedback 1 TS C Allow users to submit Ticket Satisfaction rating without logging into the User Portal Planning Collecting Feedback 0 RR Follow Ups - Be able to set Urgency Planning Collecting Feedback 0 VS Előző oldal11. oldal…1111. oldal1212. oldal1313. oldal14Jelenlegi oldal1515. oldal1616. oldal1717. oldal…2424. oldalKövetkező oldal
