Separate Agent Permission to edit own Messages - Ötlettár / Feature Request - Deskpro Support
Agents should be able to edit their own Messages/Notes. This is needed eg. for correctings typos, etc. without giving the aibility for deleting Messages/Notes.
Jeroen van der Steen
To me there is a big difference between editing message and editing notes, because one is visible to the customer while the other is not. I would love to see the permissions to edit/delete messages and notes separated from each other. For us this would mean we could allow agents to edit/remove notes to reflect the latest status, while they would not be able to edit/remove messages that have been sent to customers.
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Totally agree, it would be great if we could handle separatedly the edit and delete permissions. Now it can be managed together only.
Agent should also be only allowed to *edit their own notes* and no other agent or sys admin notes that are inserted via SLA's/Escalation/manually/etc.