News

Nov 29 2022

Deskpro Horizon Release 2022.48

Lara Proud

0

Release Announcements

Nov 28 2022

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Introducing our new Azure DevOps app!

David Anjonrin-Ohu

0

Product (Admin)

Nov 22 2022

Deskpro Horizon Release 2022.47

Lara Proud

0

Release Announcements

Nov 21 2022

Deskpro 2022.2.0

Lara Proud

0

Release Announcements

Nov 21 2022

Deskpro 2022.1.1

Lara Proud

0

Release Announcements

Nov 15 2022

Deskpro Horizon Release 2022.46

Lara Proud

0

Release Announcements

Nov 15 2022

Let us know what you think of prospective Deskpro features

Deskpro Horizon Release 2022.45

Lara Proud

0

Release Announcements

Nov 8 2022

You can now download a list of tickets as a CSV file

Deskpro Horizon Release 2022.44

Lara Proud

0

Release Announcements

Nov 1 2022

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

Make managing Users seamless with SCIM provisioning

Deskpro Horizon Release 2022.43

Lara Proud

0

Release Announcements

Oct 25 2022

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

Microsoft has now deprecated Basic Authentication for Office365 accounts

Deskpro Horizon Release 2022.42

Lara Proud

0

Release Announcements

Oct 17 2022

Introducing our new HubSpot app

Introducing our new Pipedrive app

Deskpro Horizon Release 2022.41

Lara Proud

0

Release Announcements

Oct 10 2022

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

Deskpro Horizon Release 2022.40

Lara Proud

0

Release Announcements

Oct 4 2022

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

Deskpro Horizon Release 2022.39.0

Lara Proud

0

Release Announcements

Sep 28 2022

We have optimized ticket loading speed

Deskpro Horizon Release 2022.38.0

Lara Proud

0

Release Announcements

Sep 20 2022

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

Deskpro Horizon Release 2022.37.0

Lara Proud

0

Release Announcements

Sep 13 2022

You can now download emails from a User's ticket

Deskpro Horizon Release 2022.36.1

Lara Proud

0

Release Announcements

Sep 6 2022

Add Snippets and Attachments to the Follow Ups reply actions

You can now view the Email Message Source

Quickly copy data from fields with a click

Deskpro Horizon Release 2022.35.2

Lara Proud

0

Release Announcements

Aug 30 2022

We have added a global permissions toggle to enable or disable Agent App permissions

Refine Ticket Search with a powerful new filtering sidebar

You can now clear your Ticket Search History

Access all your ticketing features easily

Lara Proud

0

Product (Agent)

News - Deskpro Support

Deskpro Horizon Release 2022.48

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Introducing our new Azure DevOps app!

Deskpro Horizon Release 2022.47

Deskpro 2022.2.0

Deskpro 2022.1.1

Deskpro Horizon Release 2022.46

Let us know what you think of prospective Deskpro features

Deskpro Horizon Release 2022.45

You can now download a list of tickets as a CSV file

Deskpro Horizon Release 2022.44

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

Make managing Users seamless with SCIM provisioning

Deskpro Horizon Release 2022.43

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

Microsoft has now deprecated Basic Authentication for Office365 accounts

Deskpro Horizon Release 2022.42

Introducing our new HubSpot app

Introducing our new Pipedrive app

Deskpro Horizon Release 2022.41

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

Deskpro Horizon Release 2022.40

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

Deskpro Horizon Release 2022.39.0

We have optimized ticket loading speed

Deskpro Horizon Release 2022.38.0

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

Deskpro Horizon Release 2022.37.0

You can now download emails from a User's ticket

Deskpro Horizon Release 2022.36.1

Add Snippets and Attachments to the Follow Ups reply actions

You can now view the Email Message Source

Quickly copy data from fields with a click

Deskpro Horizon Release 2022.35.2

We have added a global permissions toggle to enable or disable Agent App permissions

Refine Ticket Search with a powerful new filtering sidebar

You can now clear your Ticket Search History

Access all your ticketing features easily

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