Product

28 sept. 2020

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

New Email Templates

We've launched the new Help Center theme

Report on user waiting time and first reply time within working hours

Control whether Pending status is counted in SLAs and Ticket Waiting times

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Christopher Nadeau

0

Product

12 mars 2019

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

Benedict Sycamore

0

Product

21 mai 2018

DPQL v2

Benedict Sycamore

0

Product

21 mai 2018

New Reports

Christopher Nadeau

0

Product

19 mars 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore

2

Product

19 mars 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore

0

Product

14 févr. 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore

0

Product

27 nov. 2017

Chat Round Robins

Introducing Follow Ups

Benedict Sycamore

0

Product

23 oct. 2017

Introducing Deskpro Guides

Benedict Sycamore

0

Product

11 sept. 2017

‘On hold’ Escalation Event Added

Benedict Sycamore

0

Product

5 juil. 2017

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Extension of Authentication Options (5.2)

Extension of Audit Logs (5.2)

Reporting Hierarchy (5.1)

Lauren Cumming

0

Product

Product - Deskpro Support

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

New Email Templates

We've launched the new Help Center theme

Report on user waiting time and first reply time within working hours

Control whether Pending status is counted in SLAs and Ticket Waiting times

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

DPQL v2

New Reports

Introducing: New Knowledgebase Content Editor

Introducing: Linking Tickets to Feedback

Introducing: Helpdesk Data Importer

Chat Round Robins

Introducing Follow Ups

Introducing Deskpro Guides

‘On hold’ Escalation Event Added

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Extension of Authentication Options (5.2)

Extension of Audit Logs (5.2)

Reporting Hierarchy (5.1)

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