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Actualités

sept. 23

Deskpro Releases

Deskpro Release 2025.5

Introducing 2025.5! This release brings powerful new tools to streamline your workflows, improve accessibility, and strengthen communication across Deskpro. With the launch of our DocuSign integration, the new Help Center v2 theme (WCAG AA compliant), smarter Messenger and Slack experiences, and...

sept. 23

Product (Admin)

Send & Track DocuSign Documents in Deskpro

You can now manage document signing workflows for your users directly from Deskpro with our DocuSign App integration.

sept. 23

Product (Agent)

Get Ticket Updates in Slack with Deskpro

You can now receive Deskpro ticket notifications directly in Slack, so you never miss an important update — even if you’re not in Deskpro.

juil. 28

Deskpro Releases

Deskpro Release 2025.4

Introducing 2025.4! This release brings powerful new ways to support your users and streamline internal workflows. With smarter Slack interactions, expanded channel options, and enhanced integrations with Aircall, ClickUp, HubSpot, and Salesforce. Deskpro version 2025.4 is packed with updates to help your...

juil. 28

Product (Agent)

Microsoft Azure Translation for Channels

🌍 Introducing Translate Mode for Real-Time Multilingual Support We’re excited to launch a powerful new feature that breaks down language barriers in customer support: Translate Mode, powered by Microsoft Azure Translator. Now, agents can communicate effortlessly with users across the globe...

juil. 28

Product (Admin)

Simplify Customer Calling with Aircall

We are pleased to announce the release of our brand new integration with Aircall - the popular VoIP service trusted by teams around the globe! Aircall is used to provide teams with a communication platform which allows companies to streamline...

juil. 28

Product (Agent)

Let Anyone Create Tickets in Slack

We’ve made it easier to capture support requests directly from Slack. No Deskpro account needed. With the latest update to the Deskpro Slack App, unauthenticated users can now create tickets from messages in subscribed Slack channels, or agents can co...

juil. 28

Product (Agent)

AI-Powered Answers, Now in Slack

We’ve made it even easier to get fast, accurate answers, right where your team is already working. You can now use Deskpro AI inside Slack to generate instant replies powered by your existing help center content. Once the Slack ap...

mai 20

Product (Admin)

Connect Support and QuickBooks Accounting for Smarter Interactions

Connect your customer support and accounting workflows with the QuickBooks app! While chatting with a customer in Deskpro, you can instantly view their QuickBooks customer information, including invoices, bills, and payments. Get a complete picture of your customer relationships and...

mai 20

Product (Admin)

Convenient AI Management in Deskpro with Service Credit

On Deskpro Cloud, you can now unlock the power of AI in your help desk with the Deskpro Managed Connection!

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Guides

 Voir tous les guides

Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

Deskpro Private Controller

Welcome to the Deskpro Private Controller (DPC) guide, which details installing, maintaining and monitoring Deskpro Private as a Systems Administrator

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Deskpro Private Controller

Welcome to the Deskpro Private Controller (DPC) guide, which details installing, maintaining and monitoring Deskpro Private as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

Base de connaissances

Getting Started (51)
Voir tous les articles dans Getting Started

Using Deskpro (316)
Voir tous les articles dans Using Deskpro

Billing, Consultancy & Sales (45)
Voir tous les articles dans Billing, Consultancy & Sales

Developer & Reporting (39)
Voir tous les articles dans Developer & Reporting

Horizon Migration (6)
Voir tous les articles dans Horizon Migration