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Enable searching for archived tickets - Actualités / Product / Product (Admin) - Deskpro Support

mars 6 2024

Enable searching for archived tickets

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Following feedback highlighting the challenge of accessing information in archived tickets, we have implemented a new functionality - Searching Archived Tickets.

Global Search Showing Archived.png

Admins can now choose to enable search functionality for archived tickets within the helpdesk. This enhancement allows agents to easily retrieve archived tickets through Global Search and Ticket Search.

By default, this setting will be disabled. To activate it, navigate to Admin > Ticket Structure > Statuses. Select Archived and then toggle on the option for Search Archived Tickets.

Search Archived Tickets Admin.png

Empowering agents to access past customer interactions without obstacles.

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