Admins can now create a Trigger to automatically send a personalized WhatsApp message to a user whenever a new ticket is created from an incoming WhatsApp message.

• Automated Communication: Streamlines the process of acknowledging new tickets - giving end users immediate feedback.

• Personalization: Enables customized messages, enhancing the overall user experience.

• Transparency: Allows agents to see when automated messages have been sent, ensuring consistent and informed customer support.

To learn more about creating a new WhatsApp Trigger, you can read this article.