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J'aime
Titre/Auteur
Statut
Commentaires
Activité
20
Add ITIL functionality
Gerry Hooper
31 janv. 2020
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
29 janv. 2020
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
20 janv. 2020
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0
14
Ticket search defaults
Marion Abramo
17 janv. 2020
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0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
16 janv. 2020
Collecting Feedback
0
22
Email replies to notes show as replies, want to be notes
Tim
16 janv. 2020
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
14 janv. 2020
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
9 janv. 2020
Collecting Feedback
0
25
Temporary link to set agents password
Barry
3 janv. 2020
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0
17
See Registered Article Views in List View
Steve, Lam Hang
2 janv. 2020
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0
13
Allow agents to select an approver from all registered users
Azeem Javed
2 janv. 2020
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0
14
Proper search and partial search for the user
Marion Abramo
31 déc. 2019
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0
20
Disable at Organization Level
Kevin Smith
19 déc. 2019
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
19 déc. 2019
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
18 déc. 2019
Collecting Feedback
0
8
Automatically save custom field entries in the agent interface
April
16 déc. 2019
Collecting Feedback
0
12
Attachments in forwarded messages
Sophia Mayrwöger
16 déc. 2019
Collecting Feedback
0
27
Mass unfollow tickets
Krys Pratt
12 déc. 2019
Collecting Feedback
0
19
Notification templates
Eric VanTol
11 déc. 2019
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
5 déc. 2019
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2 déc. 2019
Collecting Feedback
0
26
Hide parent department from users
Kirzten Cassielle Marquez
29 nov. 2019
Collecting Feedback
0
13
View SLA status in List View
Errol
28 nov. 2019
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
27 nov. 2019
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0
21
New user interface - bug & request
Samuel Waser
26 nov. 2019
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
26 nov. 2019
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
26 nov. 2019
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
21 nov. 2019
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
19 nov. 2019
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
18 nov. 2019
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
18 nov. 2019
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
13 nov. 2019
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
13 nov. 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
12 nov. 2019
Collecting Feedback
0
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
9 nov. 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
7 nov. 2019
Collecting Feedback
2
19
Link more than one Ticket at a Time
Barry
30 oct. 2019
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
29 oct. 2019
Collecting Feedback
0
10
Handle re-sizing Guide content better for different screen sizes
Dave Topan
29 oct. 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
28 oct. 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
28 oct. 2019
Collecting Feedback
0
17
Update ticket properties from variable in email text/body
Francois Pienaar
28 oct. 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
24 oct. 2019
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Francois Pienaar
21 oct. 2019
Collecting Feedback
0
8
Add Ordered by Date Assigned
Kyle Oliveira
16 oct. 2019
Collecting Feedback
0
11
Agent Email Notifications Department Specific
Joel Jimenez
16 oct. 2019
Collecting Feedback
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Tony Lomanto
16 oct. 2019
Under Review
0
12
Search for Article Custom Fields
Fusako Iwaya
14 oct. 2019
Collecting Feedback
0
13
Open shareable link to dashboard with Autorefresh ON
Henning Beck
11 oct. 2019
Collecting Feedback
0
16
Relative Time vs Actual Time as Agent Preference
Kyle Oliveira
8 oct. 2019
Collecting Feedback
0