Passer au contenu principal
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contactez-Nous

Nouveau sur Deskpro Support? Créer un compte

Besoin d'un rappel de mot de passe?
Suggestion DPQL Reports Bug Report Design Feedback
Soumettre Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Communauté
Communauté
Soumettre Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Aime
Titre/Auteur
Statut
Commentaires
Activité
21
Hiding Inactive users and organizations
E Lee
Feb 10, 2020
Collecting Feedback
1
65
Only allow user to start chatting once agent has joined
Joël Messas
Feb 10, 2020
Collecting Feedback
1
15
Add option for agent to resend a chat transcript to a user
Ahmad Sahrizal
Feb 6, 2020
Collecting Feedback
0
17
More specific search functionality (navigate directly to the message a searched string is contained in)
Marcus Bell
Feb 6, 2020
Collecting Feedback
0
16
Deskpro mobile apps should support clickable links in messages/notes
Katelyn
Feb 6, 2020
Collecting Feedback
0
15
Advanced Search for Followers and OR Function
Steve, Lam Hang
Feb 4, 2020
Collecting Feedback
1
21
Add ITIL functionality
Gerry Hooper
Jan 31, 2020
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
Jan 29, 2020
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
Jan 20, 2020
Collecting Feedback
0
14
Ticket search defaults
Marion Abramo
Jan 17, 2020
Collecting Feedback
0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
Jan 16, 2020
Collecting Feedback
0
23
Email replies to notes show as replies, want to be notes
Tim
Jan 16, 2020
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
Jan 14, 2020
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
Jan 9, 2020
Collecting Feedback
0
25
Temporary link to set agents password
Barry
Jan 3, 2020
Collecting Feedback
0
17
See Registered Article Views in List View
Steve, Lam Hang
Jan 2, 2020
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Azeem Javed
Jan 2, 2020
Collecting Feedback
0
14
Proper search and partial search for the user
Marion Abramo
Dec 31, 2019
Collecting Feedback
0
20
Disable at Organization Level
Kevin Smith
Dec 19, 2019
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
Dec 19, 2019
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
Dec 18, 2019
Collecting Feedback
0
8
Automatically save custom field entries in the agent interface
April
Dec 16, 2019
Collecting Feedback
0
12
Attachments in forwarded messages
Sophia Mayrwöger
Dec 16, 2019
Collecting Feedback
0
27
Mass unfollow tickets
Krys Pratt
Dec 12, 2019
Collecting Feedback
0
19
Notification templates
Eric VanTol
Dec 11, 2019
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
Dec 5, 2019
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
Dec 2, 2019
Collecting Feedback
0
27
Hide parent department from users
Kirzten Cassielle Marquez
Nov 29, 2019
Collecting Feedback
0
13
View SLA status in List View
Errol
Nov 28, 2019
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
Nov 27, 2019
Collecting Feedback
0
21
New user interface - bug & request
Samuel Waser
Nov 26, 2019
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
Nov 26, 2019
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
Nov 26, 2019
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
Nov 21, 2019
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
Nov 19, 2019
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
Nov 18, 2019
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
Nov 18, 2019
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
Nov 13, 2019
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
Nov 13, 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
Nov 12, 2019
Collecting Feedback
0
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
Nov 9, 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
Nov 7, 2019
Collecting Feedback
2
19
Link more than one Ticket at a Time
Barry
Oct 30, 2019
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
Oct 29, 2019
Collecting Feedback
0
10
Handle re-sizing Guide content better for different screen sizes
Dave Topan
Oct 29, 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
Oct 28, 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
Oct 28, 2019
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
Oct 28, 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
Oct 24, 2019
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Francois Pienaar
Oct 21, 2019
Collecting Feedback
0