Vue Liste Modification de statut Aime Titre/Auteur Statut Commentaires Activité 5 Retain existing field values when adding other values to a multi select field via a trigger SC Scott Cove 11 juin 2021 Collecting Feedback 0 3 Import/Export of objects from the admin area, such as triggers and templates. SC Scott Cove 17 juin 2021 Report 0 3 Option to create page sections with H2 and H3 in Guides AC Alexander Lloyd Clemons 8 juin 2021 Collecting Feedback 0 5 Chat Escalation FI Fusako Iwaya 17 juin 2021 Report 0 6 Integration of Jira App with Multiple Jira Instances\ Servers T Tain 26 mai 2021 Collecting Feedback 0 4 Call Tickets - Show Local Time, if TZ is different from Agents ZW Zachery Woods 24 mai 2021 Collecting Feedback 0 5 Macro Action Option to Add Snippet as a Note BS Brandon Skinner 24 mai 2021 Collecting Feedback 0 4 Allow to change the number of day outgoing emails retained s szabolcs.kelemen@frekvent.com 24 mai 2021 Collecting Feedback 0 6 Hot comment or warning about user or organization DM Douglas Martin 24 mai 2021 Collecting Feedback 0 5 More options for assigning missed calls & voicemails Jeff Hauman 12 mai 2021 Collecting Feedback 1 4Y 3 Let agents confirm certain urgency levels Trendfire 24 mai 2021 Collecting Feedback 0 2 Have the option to make snippets not case sensitive K Koen 11 mai 2021 Collecting Feedback 1 K 2Y 6 Ability to add options for the 'remove' option on a ticket K Koen 11 mai 2021 Collecting Feedback 0 7 Attachment previews for agents in Deskpro SA Samuel Academe 28 avr. 2021 Collecting Feedback 0 7 Report for Jira linked tickets R Rubina 26 avr. 2021 Collecting Feedback 0 4 For the approval email approve/reject link to not require a login from approver MF Michael Fliderman 22 avr. 2021 Collecting Feedback 0 1 Allow a parameter for a report that defaults to the currently logged in agent GC Glenn Chubaty 6 mai 2021 Report 0 2 Visibility of members of a child organization on organization page EL Earene Lee 14 avr. 2021 Collecting Feedback 0 2 Apply triggers based on number of tickets assigned to an agent r ruyan 13 avr. 2021 Collecting Feedback 0 2 Voice Overflow Queue ZW Zachery Woods 6 mai 2021 Report 0 5 Date range field CB Christine Briegmann 9 avr. 2021 Collecting Feedback 0 4 Voice Operating Hours ZW Zachery Woods 6 mai 2021 Report 1 4Y 3 Remove the 'download as csv' and 'print' buttons on dashboard widgets TT Toda Tomoyuki 8 avr. 2021 Collecting Feedback 0 2 Merge ticket trigger criteria MA Marion Abramo 8 avr. 2021 Collecting Feedback 0 5 Change ticket tab order in the agent view OS Obrion Staight 6 avr. 2021 Collecting Feedback 0 6 For agents to get notifications if their reply has bounced ZW Zachery Woods 30 mars 2021 Collecting Feedback 0 1 Limit agent access to Publish sections on agent side as well as in Helpcenter CB Christian Behrens 30 mars 2021 Collecting Feedback 0 2 Task Lists or Tags BW Brandon Williams 24 mai 2021 Report 0 7 To have trigger criteria based on agent online/offline status R Rafie 24 mars 2021 Collecting Feedback 0 5 Add a timezone field for Organizations EL Earene Lee 16 mars 2021 Collecting Feedback 0 9 User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login) MU Mika Ullgren 15 mars 2021 Collecting Feedback 1 MA 4Y 3 Manager access to child organization tickets C Christian 12 mars 2021 Collecting Feedback 0 2 Display merged ticket messages more clearly EL Earene Lee 12 mars 2021 Collecting Feedback 0 5 Have variable dropdown lists in alphabetical order or ability to choose order C Conor 11 mars 2021 Collecting Feedback 0 1 Show last note on ticket hover SB Sarah Bagley 6 mai 2021 Report 0 1 Counting Call Transfers by Agents Jeff Hauman 10 mars 2021 Collecting Feedback 0 10 Clone brands E Evgeniy 8 mars 2021 Collecting Feedback 1 JK 6Y 20 Message warnings LB Lisa Barrett 5 mars 2021 Collecting Feedback 0 11 Allow redirects from archived articles to published articles NW Natalie Wlock 2 mars 2021 Collecting Feedback 0 4 Admins to set ticket filter views globally SC Simone Cesana 23 févr. 2021 Collecting Feedback 0 7M 1 Show Notes seperately from replies on agent UI SB Sarah Bagley 23 févr. 2021 Report 0 6 DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All AM Alex McCaffrey 1 mars 2021 Report 0 18 Ability to change message order and date view in the helpcenter RT Robert Tanka 18 févr. 2021 Collecting Feedback 1 SW 6Y 1 Voice - extra options for Voice queue settings JH Jeff Hauman 17 févr. 2021 Collecting Feedback 0 3 Merge History and Search field in top navigation bar MW Michael W. 23 févr. 2021 Report 0 10 Enable smart-parsing of emails forwarded into the helpdesk by users OO OJ Olegario 12 févr. 2021 Collecting Feedback 0 3 The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc RT Robert Tanka 12 févr. 2021 Collecting Feedback 0 7M 4 For agents to get a notification when a new user is registered JM Jackie Macapanpan 10 févr. 2021 Collecting Feedback 0 51 The ability to duplicate department settings/permissions etc CG Cristian Gandos 5 févr. 2021 Collecting Feedback 0 4 Time based triggers for recurring actions MW Michael W. 23 févr. 2021 Report 0 Page précédente1Page 12Page 23Page 34Page 45Page actuelle6Page 67Page 78Page 8…25Page 25Page suivante
