We would like to mark an agent in Deskpro as absent or it should be possible to enter a substitution for an agent who will then automatically be assigned all tickets of another agent or at least automatically receive e-mails.
Currently, triggers can be maintained, but this is too time-consuming if an agent falls ill or is on holiday. You have to maintain everything by hand.
Mark agent as absent / enter substitution for agent - Remarques / Feature Request - Deskpro Support
Mark agent as absent / enter substitution for agent Report
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No agent is able to do this for himself, e.g. if he wants to go to a conference. Too much time to spend, to centralized to the admin.