Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Publicado: 4 abr 2023
031 ago 2023 -
Improve helpdesk performance with lots of tickets
Publicado: 19 jun 2023
019 jun 2023 -
What does marking a ticket as spam do?
Publicado: 20 jun 2023
022 jun 2023 -
How am I able to setup ticket assignment workflows?
Publicado: 22 jun 2023
024 ago 2023 -
Automatically increase urgency for tickets from Organization Managers
Publicado: 22 jun 2023
031 ago 2023 -
How can I remove links to Deskpro from email notifications?
Publicado: 24 ago 2023
024 ago 2023 -
Is time counted from when an SLA is applied?
Publicado: 10 feb 2015
124 ago 2023 -
How do I disable keyboard shortcuts?
Publicado: 30 jun 2023
030 jun 2023 -
How do I automatically assign agents to tickets they reply to using email?
Publicado: 30 jun 2023
013 sept 2023 -
How do I generate debug information for a ticket ?
Publicado: 20 jul 2023
013 sept 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Publicado: 21 jul 2023
021 jul 2023 -
I'm having trouble with agents not receiving SMS alerts
Publicado: 17 ago 2023
017 ago 2023 -
How can I make agents record a solution for each ticket?
Publicado: 24 ago 2023
024 ago 2023 -
I can't load the Help Center editor
Publicado: 17 ago 2023
017 ago 2023 -
How do I add a custom favicon to the Help Center?
Publicado: 24 ago 2023
024 ago 2023 -
How to Download a Process Log
Publicado: 29 ago 2023
029 ago 2023 -
Hide Option to Upload an Account Photo in Help Center
Publicado: 24 ago 2023
024 ago 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publicado: 13 sept 2023
013 sept 2023 -
How can I automatically respond to users to let them know our office is closed?
Publicado: 7 sept 2023
07 sept 2023 -
How do I prevent a specific agent being assigned tickets?
Publicado: 10 ago 2023
010 ago 2023 -
How can I change the name of the "Contact Us" tab?
Publicado: 30 ago 2023
030 ago 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: 13 sept 2023
013 sept 2023 -
How do I customize my embedded contact form?
Publicado: 30 ago 2023
030 ago 2023 -
How Do I Convert A Normal User to An Agent?
Publicado: 1 ago 2023
01 ago 2023 -
How do I remove agent names in the 'From:' field of emails?
Publicado: 29 ago 2023
029 ago 2023 -
I'm having trouble with an error: "Email address already exists"
Publicado: 29 ago 2023
029 ago 2023 -
Can I change the title of the 'Department' field on the contact form?
Publicado: 14 nov 2018
010 ago 2023 -
I'm having trouble getting Jira-related triggers to work
Publicado: 10 ago 2023
010 ago 2023 -
How do I use ticket SLAs?
Publicado: 10 ago 2023
010 ago 2023 -
Ticket followers replying by email is going to the user not the agent
Publicado: 30 ago 2023
030 ago 2023 -
How can I show a list of Ticket Followers in an email notification?
Publicado: 10 ago 2023
016 ago 2023 -
Download ticket results as CSV
Publicado: 17 ago 2023
017 ago 2023 -
Creating Effective Custom New Ticket Contact Forms
Publicado: 10 feb 2022
021 ago 2023 -
What are the different interfaces in Deskpro?
Publicado: 17 ago 2023
021 ago 2023 -
What are the default triggers for?
Publicado: 22 ene 2015
025 ago 2023 -
How do I find the ID number of a Deskpro field or other item?
Publicado: 29 ago 2023
029 ago 2023 -
Why are some automatic Replies added as an Agent Note?
Publicado: 29 ago 2023
029 ago 2023 -
Overriding Messenger settings
Publicado: 30 ago 2023
030 ago 2023 -
How to display a ticket custom field in an email template or Help Center template
Publicado: 30 ago 2023
031 ago 2023 -
Gmail/Google Apps "modern security standards" email error
Publicado: 31 ago 2023
031 ago 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publicado: 13 ene 2015
01 sept 2023 -
Can I use Active Directory to sign in my agents?
Publicado: 8 sept 2023
08 sept 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Publicado: 11 sept 2023
011 sept 2023 -
How to inspect AJAX requests with Chrome tools
Publicado: 11 sept 2023
011 sept 2023 -
JIRA integration app
Publicado: 12 sept 2023
012 sept 2023 -
Using the Deskpro API browser
Publicado: 13 sept 2023
013 sept 2023 -
How can I best manage Out of Office Agent accounts?
Publicado: 13 sept 2023
06 oct 2023 -
How does Deskpro match email replies to their proper tickets?
Publicado: 13 sept 2023
013 sept 2023 -
How do I change the fields on the ticket form?
Publicado: 19 sept 2023
019 sept 2023 -
Can I import data from other systems or helpdesks?
Publicado: 19 sept 2023
020 sept 2023