Using Deskpro
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How do I set up an email account for outgoing messages only?
Publicado: 3 jun 2014
013 mar 2018 -
I'm having trouble with outgoing email
Publicado: 31 jul 2014
014 mar 2018 -
How do I send a different auto-reply to new users?
Publicado: 9 sept 2014
014 mar 2018 -
How do I use the filter pane?
Publicado: 28 ago 2014
014 mar 2018 -
I'm having trouble with my portal chat tab
Publicado: 9 jul 2014
014 mar 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publicado: 26 jun 2014
013 mar 2018 -
How do I nominate users to manage an organization's tickets?
Publicado: 16 nov 2012
013 mar 2018 -
Can I BCC: someone into a ticket thread?
Publicado: 23 sept 2014
014 mar 2018 -
How can I set up agent permissions, permission groups and department access?
Publicado: 15 sept 2014
014 mar 2018 -
How do I customize the text that appears on my portal?
Publicado: 9 sept 2014
014 mar 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Publicado: 29 ago 2014
022 mar 2019 -
How do I change the chat widget language?
Publicado: 29 ene 2013
013 mar 2018 -
How do I view the raw email source for a ticket message?
Publicado: 13 feb 2013
013 mar 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Publicado: 28 oct 2014
014 mar 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Publicado: 28 oct 2014
014 mar 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Publicado: 16 sept 2014
08 mar 2018 -
Which web browsers does Deskpro support?
Publicado: 10 sept 2014
021 abr 2020 -
What is the size limit on attachments within Deskpro?
Publicado: 10 dic 2014
110 dic 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Publicado: 19 nov 2014
01 abr 2019 -
Is there a way to CC: someone into a ticket?
Publicado: 23 sept 2014
09 nov 2017 -
How do I remove links to Deskpro from email notifications?
Publicado: 19 may 2014
013 mar 2018 -
Does Deskpro support multiple languages?
Publicado: 8 sept 2014
18 sept 2014 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Publicado: 2 sept 2013
014 ene 2019 -
How do I generate debug information for a ticket?
Publicado: 18 jul 2013
013 mar 2018 -
How can I take screenshots in Deskpro?
Publicado: 15 may 2013
013 mar 2018 -
What are Deskpro security best practices?
Publicado: 8 sept 2014
017 abr 2018 -
Can I use a custom domain name for the portal?
Publicado: 16 ago 2012
03 ene 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicado: 18 dic 2014
014 mar 2018 -
How can I use the JIRA integration?
Publicado: 22 dic 2014
014 mar 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Publicado: 22 dic 2014
014 mar 2018 -
Can I use Deskpro automation for integration with JIRA?
Publicado: 22 dic 2014
09 nov 2017 -
I'm having trouble adding agent names to the body of user notification emails
Publicado: 7 ene 2015
014 mar 2018 -
I'm having trouble getting JIRA-related triggers to work
Publicado: 7 ene 2015
014 mar 2018 -
How can I set different SLA response times for weekdays and weekends?
Publicado: 13 ene 2015
014 mar 2018 -
Why are agent notes being included in email threads?
Publicado: 12 ene 2015
09 nov 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publicado: 13 ene 2015
014 mar 2018 -
What are the default triggers for?
Publicado: 22 ene 2015
014 mar 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Publicado: 26 ene 2015
08 oct 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publicado: 26 ene 2015
01 abr 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Publicado: 26 ene 2015
022 oct 2020 -
How do I translate a custom phrase?
Publicado: 29 ene 2015
014 mar 2018 -
How do I install the 'Resolve User Hostnames' app
Publicado: 30 ene 2015
014 may 2018 -
What resources are available for teaching agents to use Deskpro?
Publicado: 3 feb 2015
01 mar 2018 -
How do I bulk delete tickets?
Publicado: 4 feb 2015
09 nov 2017 -
How do I set up a new user registration form?
Publicado: 9 feb 2015
08 may 2018 -
I'm having trouble getting embedded videos to work correctly
Publicado: 9 feb 2015
014 mar 2018 -
Is time counted from when an SLA is applied?
Publicado: 10 feb 2015
12 sept 2021 -
How can I best manage out-of-office agents accounts?
Publicado: 1 abr 2015
014 mar 2018 -
How do I delete all my test tickets?
Publicado: 15 jun 2015
013 jun 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: 2 jun 2015
014 mar 2018