Using Deskpro
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Why are some automatic Replies added as an internal Note?
Publicado: 21/3/2019
020/6/2019 -
I'm having trouble with the Start Chat button
Publicado: 10/3/2016
014/3/2018 -
How can I make agents record a solution for each ticket?
Publicado: 13/10/2015
027/3/2019 -
How do I filter users from an authentication source?
Publicado: 22/9/2015
014/3/2018 -
How can I have different signatures in emails for tickets in different departments?
Publicado: 11/9/2015
012/3/2018 -
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Publicado: 17/8/2015
014/3/2018 -
I'm having trouble with an error: "Failure 0x51"
Publicado: 29/7/2015
014/3/2018 -
How can I improve email previews for certain mobile email apps?
Publicado: 24/7/2015
014/3/2018 -
How to display a ticket custom field in an email template or portal template
Publicado: 16/7/2015
031/1/2019 -
Who gets my message when I reply to an email notification as an agent?
Publicado: 20/7/2015
09/11/2017 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicado: 29/6/2015
014/3/2018 -
How can I enable WiActs Single Sign-On?
Publicado: 16/3/2016
014/3/2018 -
How can I manage validation and decryption of S/MIME encoded emails?
Publicado: 13/3/2017
014/3/2018 -
What do I do if I need a specific feature?
Publicado: 19/4/2017
014/3/2018 -
Where is the On Hold Action?
Publicado: 12/3/2019
012/3/2019 -
How can my users view & manage their tickets within the portal?
Publicado: 28/2/2019
028/2/2019 -
How can I set different styling for emails across different brands?
Publicado: 14/2/2019
014/2/2019 -
How can I receive text alerts populated with ticket information?
Publicado: 5/6/2018
05/6/2018 -
How do I best link to other portal content from guide topics?
Publicado: 31/5/2018
031/5/2018 -
How do I add an organization-wide email signature?
Publicado: 24/5/2018
010/10/2019 -
How do I make tasks visible to certain agents, teams or departments?
Publicado: 11/5/2018
06/2/2019 -
How do I display dates in the US format in reports?
Publicado: 9/5/2018
02/1/2019 -
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Publicado: 21/11/2017
015/1/2020 -
How do I create a HAR file for troubleshooting?
Publicado: 25/10/2017
07/11/2019 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicado: 29/6/2015
012/3/2018 -
How do I delete all my test tickets?
Publicado: 15/6/2015
012/3/2018 -
How do I show users which agents are following their tickets?
Publicado: 30/5/2014
013/3/2018 -
How do I restrict access to parts of my portal?
Publicado: 29/5/2014
029/4/2020 -
I'm having trouble with an error: "550 Unable to relay"
Publicado: 29/5/2014
013/3/2018 -
I'm having trouble with images not displaying correctly in emails or articles
Publicado: 29/5/2014
013/3/2018 -
Why can't I add a custom ticket status?
Publicado: 22/5/2014
013/3/2019 -
How do I send different auto-responses based on email address?
Publicado: 20/5/2014
013/3/2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publicado: 14/3/2014
021/7/2020 -
How can I copy data from user authentication apps into custom user fields?
Publicado: 16/1/2014
013/3/2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Publicado: 2/9/2013
014/1/2019 -
How do I generate debug information for a ticket?
Publicado: 18/7/2013
013/3/2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publicado: 26/6/2014
013/3/2018 -
What are Deskpro security best practices?
Publicado: 8/9/2014
017/4/2018 -
Which web browsers does Deskpro support?
Publicado: 10/9/2014
021/4/2020 -
I'm having trouble with my new Gmail ticket account not sending email
Publicado: 16/9/2014
014/3/2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Publicado: 16/9/2014
08/3/2018 -
How can I set up agent permissions, permission groups and department access?
Publicado: 15/9/2014
014/3/2018 -
I'm having trouble with knowledgebase articles not loading
Publicado: 12/9/2014
014/3/2018 -
Is there a Deskpro smartphone app?
Publicado: 11/9/2014
2{date} -
What are archived tickets and why should I use archiving?
Publicado: 10/9/2014
014/3/2018 -
How can agents communicate with each other within Deskpro?
Publicado: 10/9/2014
09/11/2017 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Publicado: 10/9/2014
014/3/2018 -
How can I reply to user tickets by email?
Publicado: 10/9/2014
012/3/2019 -
How do I set up round robin ticket assignment?
Publicado: 10/9/2014
214/3/2018 -
How do I change the chat widget language?
Publicado: 29/1/2013
013/3/2018