Business Rules
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How can I receive text alerts with ticket information?
Publicado: 17 ago 2023
017 ago 2023 -
What are Escalations?
Publicado: 29 nov 2007
017 ago 2023 -
Automatically add Tasks to Tickets with Triggers
Publicado: 21 ago 2023
031 ago 2023 -
Creating Shift Patterns in your Helpdesk
Publicado: 20 ene 2023
012 oct 2023 -
How can I send different auto-responses dependent on email addresses?
Publicado: 22 jun 2023
024 ago 2023 -
How can I set different SLA response times for weekdays and weekends?
Publicado: 24 ago 2023
024 ago 2023 -
I'm having trouble with duplicate actions from a custom trigger
Publicado: 29 ago 2023
029 ago 2023 -
How do I use a generic From: name for agent email notifications?
Publicado: 29 ago 2023
029 ago 2023 -
Can I track Service Level Agreements in Deskpro?
Publicado: 30 ago 2023
030 ago 2023 -
How does a Round Robin start assigning Tickets?
Publicado: 30 ago 2023
030 ago 2023 -
How can I send an SLA update to Slack?
Publicado: 31 ago 2023
031 ago 2023 -
Changing the order of messages on a ticket
Publicado: 8 jun 2023
031 ago 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publicado: 26 jul 2023
031 ago 2023 -
How do I follow up automatically when a user stops replying?
Publicado: 1 sept 2023
07 sept 2023 -
Why does my 1 day SLA have a failure date 3 days away?
Publicado: 7 sept 2023
07 sept 2023 -
Can Deskpro send SMS text notifications?
Publicado: 8 sept 2023
015 sept 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicado: 14 sept 2023
014 sept 2023 -
How do I set up a Round Robin for Ticket Assignment?
Publicado: 15 sept 2023
015 sept 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publicado: 15 sept 2023
015 sept 2023 -
How can I run a trigger for a specific Organization?
Publicado: 19 sept 2023
019 sept 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Publicado: 8 mar 2023
09 ene 2024