Channels
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Adding an Agent as a CC on an Email creates a Ticket
Publicado: 8 jun 2023
07 sept 2023 -
How do I enable logging for outgoing email?
Publicado: 7 mar 2013
07 sept 2023 -
I'm having trouble with replies being created as new tickets
Publicado: 16 jun 2023
07 sept 2023 -
Can I run an Email-only helpdesk?
Publicado: 16 jun 2023
07 sept 2023 -
How do I add an organization-wide email signature?
Publicado: 8 sept 2023
08 sept 2023 -
Creating brand-specific Email Templates
Publicado: 19 oct 2023
019 oct 2023 -
How do I include ticket account addresses in emails?
Publicado: 8 sept 2023
08 sept 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicado: 11 sept 2023
011 sept 2023 -
Exchange not displaying the correct 'From:' field
Publicado: 11 sept 2023
011 sept 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicado: 11 sept 2023
011 sept 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicado: 11 sept 2023
011 sept 2023 -
Can I keep my existing support email address?
Publicado: 13 sept 2023
013 sept 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicado: 13 sept 2023
013 sept 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicado: 13 sept 2023
013 sept 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicado: 13 sept 2023
013 sept 2023 -
How do I set up an email account for outgoing messages only?
Publicado: 15 sept 2023
015 sept 2023 -
How do I create a custom button for my chat widget?
Publicado: 20 sept 2023
020 sept 2023 -
Messenger Widget Options
Publicado: 20 sept 2023
020 sept 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicado: 27 sept 2023
03 oct 2023 -
How can I switch email clients whilst using Deskpro?
Publicado: 27 sept 2023
027 sept 2023 -
What is the difference between Microsoft OWA and EWS?
Publicado: 13 nov 2018
06 oct 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Publicado: 27 mar 2013
19 ene 2024 -
Translating your Messenger Widget
Publicado: 31 mar 2023
09 ene 2024 -
How do I show users which agents are following their tickets?
Publicado: 30 may 2014
09 ene 2024 -
Why can't some users see my messenger widget?
Publicado: 13 sept 2023
09 ene 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Publicado: 24 ene 2023
09 ene 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publicado: 14 mar 2014
024 ene 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Publicado: 31 ene 2024
01 feb 2024 -
Banned WhatsApp Business Accounts
Publicado: 27 feb 2024
027 feb 2024