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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

7 sept 2023
How do I enable logging for outgoing email?

Christopher Nadeau

7 sept 2023
I'm having trouble with replies being created as new tickets

Eloise Rea

7 sept 2023
Can I run an Email-only helpdesk?

Lara Proud

7 sept 2023
How do I add an organization-wide email signature?

John Davison

8 sept 2023
Creating brand-specific Email Templates

Manu Marquez

19 oct 2023
How do I include ticket account addresses in emails?

Paul Davies

8 sept 2023
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

11 sept 2023
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

11 sept 2023
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

11 sept 2023
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

11 sept 2023
Can I keep my existing support email address?

Phil Rigby

13 sept 2023
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

13 sept 2023
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

13 sept 2023
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

13 sept 2023
How do I set up an email account for outgoing messages only?

Alexandra Mead

15 sept 2023
How do I create a custom button for my chat widget?

Matthew Wray

20 sept 2023
Messenger Widget Options

Matthew Wray

20 sept 2023
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

3 oct 2023
How can I switch email clients whilst using Deskpro?

Matthew Wray

27 sept 2023
What is the difference between Microsoft OWA and EWS?

Colin Dunn

6 oct 2023
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

9 ene 2024
Translating your Messenger Widget

Lara Proud

9 ene 2024
How do I show users which agents are following their tickets?

Ben Henley

9 ene 2024
Why can't some users see my messenger widget?

Hannah Scott

9 ene 2024
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

9 ene 2024
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

20 ene 2025
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

1 feb 2024
Banned WhatsApp Business Accounts

Lara Proud

27 feb 2024
Using secure login for Gmail email accounts

Phil Rigby

23 abr 2025
Adding Ref Codes to Ticket Emails

Kim

8 oct 2025