Ir al contenido principal

How to Download a Process Log - Base de conocimiento / Using Deskpro / Admin - Deskpro Support

How to Download a Process Log

Lista de autores

Sometimes when troubleshooting a ticket query the Deskpro Support Team may ask for a Process Log from you. In order to access this file and send this over to us, simply follow the steps below: 

1. Go to Admin > Channels > Email > Outgoing Email/Incoming Email

2. Locate the email in question, using the Filter to limit certain criteria if needed.

3. Once you have found the email, click on the ticket area:




4.  After clicking on the ticket area, a sidebar will open. From there, you can click on Log, and you should now see the Process Log (underneath the Raw  Source), and the option to download the Log:










If there is not a Process Log available for the Ticket in question here, then please let the Support Agent know.

Útil Poco útil

Nuevo comentario

Por favor, ingresa o regístrate para enviar un comentario.

¿Necesitas que te recordemos la contraseña?