To view the helpdesk in Card View you select this icon from the top of the View Panel:

When you're viewing a ticket the helpdesk in it's standard view and have Card View enabled you will have 4 panels in your view; Navigation Panel, View Panel, Content Panel and User Profile.

You can enable Card View in the Ticket and Publish apps.

Viewing Properties

In the Ticket app you can display custom properties on Tickets in the helpdesk.

To do this, when the three horizontal dots menu is open you click on the eye icon which will open a list of ticket properties you can choose to be displayed.

Select the properties that are most relevant to you and they will display alongside the other information on the items in your view panel, to remove a property just select it from the list again.

Or you can click Reset to default to restore the properties settings back their default.

You can have different properties and filtering for each of the different Ticket filters, e.g. you could have 'Agent' as a property on All Tickets but not have this apply to the Mine as they Agent would always be yourself.

Opening Items

You can select items from the view panel which opens them in the Content Panel. You can have multiple items open at once, which open as tabs in the Header Bar.

When you select an item the text goes bold and is outlined in navy to highlight that it is open, to close an item you can click it in the view panel again.

When you select an item it will open at the front of your tabs as the Active tab.

This also occurs if you have multiple tabs open and you select an item off the view panel that is not the active tab, it will move to the front of your open tabs.