The Chat app enables you to communicate with Users who are using the Messenger Widget. Depending on your helpdesk configuration, Users may be able to initiate a Chat from the Help Center or your website, or both.

The Chat app lets you set your status and notification.

If you are not available to Chat, you can log out of the Chat system while remaining signed in to Deskpro. Head to the Chat app and switch the Online toggle off.

If an agent is a part of a routing model but needs to step away from their workspace, then they can opt to not be considered for incoming chats by setting their Chat Status to “Offline” in the agent preferences at the bottom left hand side of the helpdesk interface. When they set themselves back to “Online”, then they will be considered as candidates in the routing assignment for incoming chats.