Skip to main content
WARNING You're browsing the documentation for an old version of Deskpro. Consider updating to Deskpro Horizon.

Portal rate limiting

in Anti-Abuse Options
Authors list
Published: 24 Mar 2017|Last updated: 27 Oct 2017

The Portal rate limitin settings enable you to prevent a user or bot from carrying out the same action repeatedly within a short period of time.

../_images/rate-limits.png

For each action that has a rate limiting setting, you can define how many times within which period of time the same user must do the action before triggering rate limiting.

You can also choose what to do when rate limiting is triggered:

  • show a CAPTCHA to the user
  • disable that action for the user

See the CAPTCHA settings section for more options to do with CAPTCHAs.

Note

Note

The Login Rate Limiting setting only applies to users trying to log in to the portal. To limit agent login attempts, use the Login Lockout setting.

HelpfulUnhelpful
next pageEmail rate limiting
previous pageLogin lockout

Please log in or register to submit a comment.