Note
If you’re using Deskpro On-Premise, you control the URL or IP address where the helpdesk is hosted by configuring your webserver and DNS settings. See the Sysadmin manual for details.
When you first set up a Cloud helpdesk, it is hosted on a Deskpro sub-domain like yourcompany.deskpro.com; Agents log in at yourcompany.deskpro.com/agent/ and the Admin interface is athttp://yourcompany.deskpro.com/admin/
You can configure a Cloud helpdesk so it’s accessible through your own sub-domain such as help.yourcompany.com or support.yourcompany.com, where yourcompany.com is your company’s domain.
You could even use a dedicated domain just for your helpdesk e.g. yourcompanyhelp.com.
Note
On Cloud, you can’t have a custom helpdesk address using a directory, like www.yourcompany.com/helpdesk. It must be a subdomain, like helpdesk.yourcompany.com.
To set this up:
- Go to Setup > Domain / URL Setup.
- Click Use a custom URL. Enter the domain that name you want to use.
- Edit the DNS settings for your domain to create a CNAME record mapping
yourcompany.deskpro.comto your custom domain:
| NAME | TYPE | VALUE |
|---|---|---|
| support.yourcompany.com. | CNAME | yourcompany.deskpro.com. |
Note that the Admin interface will always be accessible through the originalyourcompany.deskpro.com/admin/ address. This is useful if you run into problems with your custom domain (e.g. it expires).
SSL encryption on a custom domain will be automatically enabled for Cloud accounts.
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