- If you’d like your Tickets to store extra data, you can change and add custom Ticket fields at Admin > Tickets > Fields, and edit the Ticket form layouts at Admin > Tickets > Departments.
- If you need to integrate Deskpro with existing software or third-party services, or use login credentials from a different system, make sure to look at the ready-made Apps available to install from Admin > Apps > Apps.
- Introducing Deskpro
- Creating Your Helpdesk
- Launching Your Helpdesk
- Importing Data
- Appendix
- Departments
- Agents
- Email Accounts
- Ticket Fields
- Automating the Helpdesk
- Messenger
- Chat
- Labels
- Agent Interface Options
- Voice
- Chat queues
- CRM and usergroups
- Help Center
- Multi-Branded Portals
- Editing Templates
- Localization
- Deskpro Apps
- Authentication and SSO
- Agent and user authentication
- Understanding SSO options
- Auto agent
- Grant usergroup
- Multiple usersources
- Filtering a usersource
- Importing user data
- Active Directory setup
- Azure AD SAML Setup
- AD FS SAML Setup
- JSON Web Token setup
- SAML setup
- Database auth setup
- OneLogin setup
- Okta setup
- Google+ setup
- Wiacts Nopassword setup
- OpenID Connect setup
- Integration
- LDAP setup
- Using the Deskpro API
- Creating widgets & apps
- Managing and Deleting Personal Data
- Anti-Abuse Options
- Exporting Data
- Billing and Licensing
Extra Customization options
in Launching Your Helpdesk
Published: 23 Mar 2017|Last updated: 26 Oct 2017
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