Make sure your Agents know that they are going to be helping Users through Deskpro and that they are happy with the Agent interface. Publicize your new helpdesk to Users:

• Make sure that your website/intranet publicizes the email accounts that you’ve set up to work with Deskpro
• Link to the Portal from your existing website
• Announce the new system in your official newsletter/blog, and on social media etc
• Make sure any that embeds are live on your site and that Users can find them